Located on Mexico's Riviera Maya, 10 km (6 mi) from Playa del Carmen and 68 km (41 mi) from Cancún, this upscale Mayan-influenced resort sits on 457 meters (1,500 feet) of sparkling white-sand beach.
Good TimePros: Steakhouse was excellent. The shuttle to Playa Del Carmen was only 65 pesos each way. Very convenient.Cons: The beach is terrible. I know this isn't the resorts fault, but unfortunately for them, the beach is part of the experience.
Pros: Pools were large, food was good. Staff was excellent. Cons: Beach had lots of weeds in water. Not sure if it was just a nature thing, but the staff cleaned it every day.
Pros: The grounds were immaculate. The pool was very nice, and there were always chairs available during my stay, no matter what time of day it was. (I stayed between April 28 - May 5). My room was great as well, a nice walk-in shower, good AC, a mini-fridge stocked daily with water, soft drinks, and beer. The room was a ground level garden view room, which I highly recommend. The ground floor rooms have a nice large patio, compared to the upper floors which have a smaller balcony. The food was also impressive. I'm a vegetarian, so I sometimes worry about choices, but there was always plenty of options at the buffets. At the A La Carte restaurants there were fewer choices, but that's to be expected. Cons: I found that sometimes the service was a bit lacking. This is often rare when visiting Mexico, as in the past I have found that the staff are generally quite eager to please. There were some good staff members of course - we had all lovely servers at the buffets, and Mario, who cleaned our room, was excellent. However, we encountered a number of average and below-average employees during our stay, at the front desk there were a couple unpleasant people, as well as some of the bars throughout the resort. It seemed the bar staff gave service depending on how well they were being tipped. The beach is also a bit of a let down, brown water with a large amount of seaweed washing ashore - but hey, it's nature, you can't really complain. It was nice that the traveling salesmen who patrol the beaches were not allowed to come ashore. They waited at the water line and called out to come a see their products, but they didn't bother you while you sat on your lounge chair in the sand. On the other hand, I found the resort photographers fairly pushy. When relaxing at the pool they come around and force people to take photographs wearing sombreros, holding iguanas - that sort of thing. Maybe some people enjoy this, but I prefer to sit in silence and read my books and they were incredibly pushy, they wouldn't take no for an answer!
Great Stay!Pros: The staff was very friendly and cooperative. The facility was very clean. The staff always keeping everything clean and stocked. We enjoyed using the gym. Cons: Our room was very nice and more than what we expected. The only negative was the bed seemed broken. It had a dip on one side. At the end of the day we were so tired, we didn't say anything. but I'm sure they would have done something. Maybe staff should keep an eye on the state of the furniture. Also the water in the pool was very very cold. We couldn't stay in it. But the beach made up for it.
Amazing experiencePros: The food is amazing many choices to try different foods. The staff is very friendly, helpful and over all did a great job. We were very impressed with how everyone went out of their way to make our time there memorable. Cons: There are not designated smoking areas and sometimes hard to avoid smoke. The shows at night are very fun and entertaining, but was very hot and smokey.
Great pool Pros: They have an amazing pool and the beach front was great. I was also visiting the Ocean Maya which is right next door and is 100% nicer overall except for the beach swimming area. Definitely would stay at the Ocean Maya next time. The grounds at Bluebay also were kept up nicely. The food was average and the drinks were good. The complex we were in was in very poor condition and there was only a deep soaker tub in our room that you used to shower but you had to step 2 feet up and a foot over to get into it. A true killer if you had too much to drink. If you are only looking for a cheep place to stay, this would be it. I'm not a seasoned traveler but I would only give this resort a 2-3 star rating based on 5 being the highest. I would not go back to this resort. Cons: Only a soaker tub that was absolutely crazy to get in and out of in order to shower. Forget about it if you had anything to drink because if you slipped getting in or out you'd crack you head open or throw your back out and I'm not an old person.
Nice resort. Horrible staffing. Pros: The rooms were clean. Cons: Every single staff there seemed to lack management and quality service. When escalated, manager did not take ownership and try to resolve issues.
Huge complexPros: Food was great and rooms were comfyCons: The facility is just too big and hard to navigate at times. Stayed in Mexico many times and there are better places to stay for the same price.
Pros: The food & facilities were better than expected for the price range of the hotel. however, this is described as a 5 star hotel and that it certainly is not. On the whole I was very satisfied and would return in the future.Cons: The beach area was the worse I have ever visited with sand bags to try and keep it in place.