Location. This Philadelphia hotel is on the site of the former Philadelphia Stock Exchange, within one-quarter mile of Rittenhouse Square and less than one-half mile from the Academy of Music, the Kimmel Center for the Performing Arts, and City Hall.
Hotel Features. Sofitel Philadelphia has a health club with a fitness facility. Sofitel Philadelphia has a restaurant and a bar/lounge. Room service is available during limited hours. The staff can arrange tour/ticket assistance, express check-in, and dry cleaning/laundry services. The hotel also has 16,870 square feet of space available for business meetings and conferences. Complimentary low-speed (512 kbps) wireless Internet access is available in public areas and guestrooms.
Guestrooms. Amenities featured in guestrooms include air conditioning, minibars, and complimentary newspapers. Guestrooms have cable/satellite television with pay movies and 37-inch flat screen TV. All guestrooms provide complimentary bottled water. High-speed wireless and wired Internet access are available (surcharge). Direct-dial phone provided. Bathrooms feature separate bathtubs and showers, bathroom phones, and bathrobes.
The whole staff is professional and friendly. When they say hello,good morning or ask how your stay is going, it's all sincere. It doesn't sound like a chore or they're just doing their job, they really care!
Everyone was friendly, my room was rather large and I enjoyed the ambience.
My room was mainly clean but I felt like certain surfaces needed another wipe.
They found and provided a mailing tube for us so that we could pack a poster and didn't have to mail it home.
I little pricier than I would have liked.
Te walls are paper thin. You can hear what everyone is doing around you.
There were many stains on mattresses, Knicks on walls and doors, bedside glasses were not cleaned/replaced each day, gym was filthy with sweat stains on machines and equipment and floor. This hotel is desperately in need of an upgrade/remodel
Had a prepaid reservation for Sofitel and arrived a day late due to a family emergency. I did not have time to call the previous day and when I arrived the manager said they had cancelled my reservation, charged me for one day and that he 'would help me find another hotel.' Pathetic, at least could have called me before they cancelled my reservation. Never stay at the Philadelphia Sofitel again.
Location is perfect for shopping and eating. Room was quiet, clean and comfortable. Staff were warm, welcoming and helpful. Loved the slippers, thick towels and soft sheets. Lanvin bath products - wow!
Nothing. I would easily stay here again if I can find a good rate.
I love all the little extras that the Sofitel in Philadelphia provides… Waters that you don't pay for and offers of more water on request. A really comfortable chair to sit at at the desk, multiple outlets for electronic things, a good blow dryer, a fabulous bed for comfort, great decorating and design that is amazing.
I love the amazing service and delicious food like the squash soup that Sofitel offers in their dining area. I appreciated that when I asked about my boarding pass being printed out Anthony from the front desk immediately went there and did it within 30 seconds for me. The staff, from the maid service to the front desk to the waitresses to the hostess to the Bellman, are all incredibly friendly warm helpful but appropriate.
I booked my stay with the Sofitel through Kayak and the hotel reservations staff completely LOST my pre-paid reservation. After I thought I had resolved this issue, the hotel staff charged me AGAIN for the reservation because the check out staff was different than the staff I worked with to check in. The staff does not communicate with each other. I will never book a room with this hotel again.
Luxurious and beautiful. The staff are very friendly and helpful. The lobby and restaurant are very well decorated and comfortable. The room bathroom is great, especially the shower. There was a Keurig and Bose stereo.
The hotel parking was outrageous. The room was warm. It never seemed like the airconditioner turned on. The bed was large and very comfortable but there was no top sheet, only a comforter which got very warm in the night.
Very friendly staff, outstanding room in the category.
Rooms were very comfortable and just big enough.