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Universo Hotel

Piazza Del Giglio 1, 55100 Lucca, Tuscany, Italy
+39 058 349 3678

Call

+39 058 349 3678
Thu 8/12 Check in
Fri 9/12 Check out

Overall guest ratings

7.4/10 Good
based on 457 reviews

Review highlights

  • 9.1
  • 7.5
  • 4.8
  • 4.4

Nearby

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    Reviews

    Guest reviews

    Overall rating

    7.4 Good
    based on 457 reviews
    • 9.1 "Terrific location."
    • 7.5 "Good service."
    • 6.6 "Average cleanliness."
    • 5.2 "Vibe was decent."
    • 4.8 "Not very comfortable."
    • 4.4 "Breakfast is below average."
    • 4.0 "Bad amenities."
    • 4.0 "Rooms are not good."
    • 1.7 "Disappointing internet connection."
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    Overall rating

    7.5 Good
    based on 383 reviews
    • 9.1 "Terrific location."
      8.7 "87% liked the proximity to sightseeing."
    • 7.7 "Good service."
      8.3 "83% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 6.1 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.9 "Food is average."
    • 5.2 "Vibe was decent."
    • 4.8 "Breakfast is below average."
    • 4.4 "Not very comfortable."
      2.8 "72% criticized the small bathroom."
      3.5 "65% thought it was too noisy."
    • 4.1 "Rooms are not good."
      3.1 "69% complained about the bathroom."
      2.9 "71% had problems with the shower."
      1.8 "82% thought they were poorly maintained."
      3.0 "70% found problems with the furniture."
      2.8 "72% criticized the small bathroom."
      1.8 "For 82%, the rooms looked old."
    • 3.8 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
    • 1.7 "Disappointing internet connection."
      0.5 "95% said the wifi quality was bad."
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    Overall rating

    7.3 Good
    based on 36 reviews
    • 9.1 "Terrific location."
    • 6.9 "Service is ok."
    • 5.2 "Average comfort."
    • 4.0 "Rooms are not good."
    • 4.0 "Breakfast is below average."

    Overall rating

    7.4 Good
    based on 36 reviews
    • 9.1 "Terrific location."
    • 7.8 "Good service."
      8.6 "86% found the staff to be very friendly."
    • 4.3 "Breakfast is below average."
    • 3.6 "Rooms are not good."
      2.9 "71% complained about the bathroom."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    data provided by TrustYou

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