Value for money
Distance to city centre
Distance to airport
|"Staff was friendly and helpful."||(in 15 reviews)|
|"Nice staff great location."||(in 16 reviews)|
|"Staff very friendly Rooms very clean."||(in 19 reviews)|
|"Walls were dirty balcony ceiling was falling apart."||(in 15 reviews)|
|"The beds were not comfortable."||(in 4 reviews)|
|"No amenities were available room smelled"||(in 31 reviews)|
|clean our room||in 101 reviews|
|indoor pool||in 67 reviews|
|great location||in 42 reviews|
|coffee maker||in 35 reviews|
|staff was friendly||in 32 reviews|
|hot water||in 29 reviews|
|falling apart||in 25 reviews|
|drinking cups||in 16 reviews|
|bed was comfortable||in 14 reviews|
|toilet paper||in 8 reviews|
|dutch wonderland||in 7 reviews|
Horrible .... sleep in your car somewhere. Better
The maintenance worker guy was nice. He got a roll away for me & was polite. The girls at the front desk were friendly and helped w extra towels and any questions I had. They felt bad for my experience I had w the manager there.
The guy who is the manager there checked me in. I asked if I could check in at 2pm. He said if I did check in early I would have to go up to the next floor as the room I was to have on the 3rd floor wasn't ready. Fine I said. I had 2 little children w me. Mind you, they carried their stuff up several sets of stairs as the elevator was broken. I went up to the room, AND SOMEONE ELSE BELONGINGS WERE IN THAT ROOM. I could have robbed them if I wanted to. Are you kidding me?? How does this happen?? I go back down to the front desk to complain to not have him apologize to me for the inconvenience but to have him reply back well then check in is at 4pm. I checked my key card at the dash and said I'd be back. I came back at 7pm!! 7pm!!! And I had to wait 40 minutes bc no one knew what rooms were open and what was not clean. I'm sorry but that manager should have had me assigned to a room come 4pm. I should NOT have to wait 40 minutes for a room w 2 little kids. Needless to say I will NOT be back to this facility. This building should not be in operation. They need a manager who knows how to run things. If that hotel owner knows a thing or 2 he would fire him, hire someone who knows what they are doing and then enhance the computer system so there is never an issue w going into a room that someone never checked out of. Also the elevator was out. It's been out for some time, you can tell w some of these comments. How long does it take to get that fixed? Also there was all kinds of clothing out back all over the place. The back side of the building is all over grown and not kept. It's disgusting. Not to mention men's underware out there and all kinds of stuff. So nasty. I will never stay here again and never recommend it.
Stay somewhere else.
No hot water the first night. The water coming from the tap was brown. Sheets and bedding were dirty. Some electrical outlets didn't work. The staff just didn't care. The whole building is in need of some serious TLC.
Good stay. Normal
Location and staff were great.
Thought the pool was heated but only the room is. Sauna was not working
The room and furniture were relatively modern. Everything was in working order. The room was spacious and adequately furnished. The staff were very polite and professional. I would definitely stay here again.
You can tell it's an older place, although a lot of remodeling has been done. The bathroom could have used better or any ventilation: It got super steamy after a shower.
For the price it was great
They screwed up my reservation and did not do justice.
A stay at Lancaster Family Resort places you in the heart of Lancaster, within a 15-minute walk of Dutch Wonderland and American Music Theatre Lancaster. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Policies vary by room type and provider.
Lancaster Family Resort is located at 2250 Lincoln Highway East, 7.5 km from the centre of Lancaster. Dutch Wonderland is the closest landmark to Lancaster Family Resort.
Check-in time is 16:00 and check-out time is 11:00 at Lancaster Family Resort.
Yes, Lancaster Family Resort offers free Wi-Fi.
Yes, Lancaster Family Resort offers free parking.
No, Lancaster Family Resort does not offer free airport shuttle service.
Lancaster Family Resort is 12.5 km from Lancaster. Lancaster Family Resort is 49.9 km from Harrisburg.
No, pets are not allowed at Lancaster Family Resort.
Yes, Lancaster Family Resort has a pool on-site.