Cons: No clean cars available when I arrived. Was told they believed my reservation was cancelled and gave away my car. I arrived during business hours but was rushed out by the clerk. Ended up driving a dirty and old car for a week.
Cons: Made a reservation on Kayak and it was confirmed. Budget then called two hours later as we were about to pickup the car to tell us they actually had no cars available and there was nothing they could do for us. We then had to find a way to get to a location one hour away to rent a car which was extremely difficult because the reason we were renting a car was because our car had broken down.
Pros: Great people, good car for a road trip. Sorry that one way cars are so expensive, but I understand why!
Cons: Some surprise costs when I had an equipment problem, but a good compromise was made (I did not take their insurance but used my own). Their management was helpful and kind and shared expenses with me.
Pros: Car was only 16K miles, Hyundai Sonata 2016 . This is good.
Cons: Absolutely horrible Pikcup-Dropoff experience. Hertz associate we met can not focus on client and make her work fast and effective way. She asks a lot of stupid questions which have no relations to car rental process, she left her desk at least 4 times to talk with someone in another room, as the result a routine procedure of a car pick up takes up to 25 (!!!) minutes. The same situation was with a car drop off.
I know this Hertz location several years - my advise to avoid to use it. By the way, pay a very special attention to the return day date. If it is Sunday - they will cheat you adding the Sunday as a hole rental day< actually they will steal your money. I've never met this practice in any other Hertz location