Pros: Representative showed me how to use certain car features.
Cons: My pick up time was delayed, cutting it very close to closing time for Enterprise office.
25 Oct 2016
Simple and Easy
Pros: I booked with Kayak the day before and had no problem picking up the vehicle the next day. It was almost brand new with barely 30,000 miles on it. It was clean and drove like a dream, it really helped us get around and was very reasonably priced.
Cons: The only thing they could do differently is maybe have a dedicated person to answer the phone, I had a question and the phone rang for almost 7 minutes before someone was able to answer. It was ringing when I went to return the vehicle too and since all the agents were busy it rang for almost 10 minutes.
20 Feb 2017
Pros: staff was friendly and helpful
Cons: car was not at airport and there was no shuttle to take us to the rental lot if we wanted to rent the car at the airport we needed to pay 160.00 more needless to say I was not very happy I took a taxi to the other location. there should be a notation stating that the car is not at the airport when the rental is set up
14 Mar 2017
Pros: Nothing went to pickup the car and found out wrong place the place closed at 2 we arrive at 4 had to pay5double the price then was quoted.
Cons: Not being told that the location was far away from the airport
15 Mar 2017
Cons: Charged an extra 2 hours when I brought back car at correct time. If I hadn't pointed this out and received a $24 credit, I would have paid this fee for no reason. Also, at time of pickup was told that pickup location for car was off site of airport. Luckily girl allowed for a same day transfer and honored my weekly rate of $299 but I could of ended up paying well over $500 when this wasn't disclosed at time of booking.
22 Apr 2017
Cons: they held $200 as a deposit which was never informed while booking, why would i give extra deposit when i am giving my credit card info.
Also they gave me a hatchback coupe, i could not even carry 2 bags in that car, this is what i haven't paid for,
7 Dec 2016
Pros: Smooth ride.
Cons: Touchy brakes. Vehicle glass could have been cleaner.
3 Dec 2016
Car too small.
Pros: Good service at desk.I specified a compact car(focus) but got a Yaris at the garage.Too tired to argue.
Cons: The sun pass charge of 10.49 dollars per day is far too high and much more than others charge.
17 Oct 2016
Pros: Mary at the Convention Center worked diligently to get us a car to get out of the Hurricane zone. It was greatly appreciated. A young man "Neal?" at the nearby Enterprise location was an equal partner in the effort. We were able to miss the bulk of the storm and get to Orlando safely.
27 Dec 2016
Cons: You could improve customer service at the time of pick up,
Cons: I didn't receive my vehicle. I was bombarded with a $200 deposit and had issues with my credit cards. They didn't take cash, and my cards wouldn't be accepted since they got declined while they had sufficient funds. Pretty pathetic and want my refund.
11 May 2017
Hertz Customer Service Posture and Administration
Pros: The car was easy to drop and exit the final processing