Pros: Representative showed me how to use certain car features.
Cons: My pick up time was delayed, cutting it very close to closing time for Enterprise office.
25 Oct 2016
Simple and Easy
Pros: I booked with Kayak the day before and had no problem picking up the vehicle the next day. It was almost brand new with barely 30,000 miles on it. It was clean and drove like a dream, it really helped us get around and was very reasonably priced.
Cons: The only thing they could do differently is maybe have a dedicated person to answer the phone, I had a question and the phone rang for almost 7 minutes before someone was able to answer. It was ringing when I went to return the vehicle too and since all the agents were busy it rang for almost 10 minutes.
7 Dec 2016
Pros: Smooth ride.
Cons: Touchy brakes. Vehicle glass could have been cleaner.
3 Dec 2016
Car too small.
Pros: Good service at desk.I specified a compact car(focus) but got a Yaris at the garage.Too tired to argue.
Cons: The sun pass charge of 10.49 dollars per day is far too high and much more than others charge.
17 Oct 2016
Pros: Mary at the Convention Center worked diligently to get us a car to get out of the Hurricane zone. It was greatly appreciated. A young man "Neal?" at the nearby Enterprise location was an equal partner in the effort. We were able to miss the bulk of the storm and get to Orlando safely.