Pros: Extremely efficient, professional, and friendly group of sharply dressed young men running the show at this office. A+ on all levels. Vehicle rental was handled very competently, free upgrade made when regular size pickup was not available, etc.
20 Oct 2016
Pros: Personnel in 2 locations were wonderful with their advice. When we believed that we left something in the car at the airport, one employee went way out of his way to help us try and track it down. While we didn't find it, he was wonderful to help as much as he did.
Cons: Booked the car, got to Hertz rental at the Truckee airport and the guys said they were out of cars because of the airshow. I asked them if they planned ahead and brought in more cars knowing the airshow was happening, they replied no. Idiots. They said they would call me that afternoon or the next morning when they got some more cars. The next morning I called and left messages and never heard from them at all for the three days I was there. I ended up walking and taking the bus instead. What a bunch of slacker idiots they have working there!!!
3 travellers who rented a car in Truckee gave the car agency they used an average rating of 7.2