Pros: Snowy road conditions made it hard to travel in the 2WD car we rented; they allowed us to turn it in several hours late (to allow as much time as possible for the snow to melt) without additional charge.
13 Mar 2017
Cross country trip
Pros: Price and ease of pickup also vehicle was nice.
Cons: Returning the car was a minor headache
23 Nov 2015
We Don't Have Anything Else to Offer in Your Class
Cons: Guy offered me a car with 1/4 tank of gas. I asked for a car with more gas so I din't have to go straight to the gas station, but was told they didn't have ANYTHING else. Went out to get the car and saw that my car had no hubcaps. Requested something more "together looking...like the exact same car next to it in white with hubcaps!" Note. Remember they didn't have ANYTHING else? Oh...and it had 3/4 of a tank of gas! The whole experience was lacking in proper customer service. I'm sure the guy renting to me is planning his personal exit from the business and doesn't care. No thanks, HERTZ, I'll use Enterprise and let them try to up sell me rather than deal with this flunky location.
30 Jul 2016
Cons: They left us waiting for 1/2 hour to get a ride back to the airport.
1 Apr 2017
quick and painless
Pros: Reserved online in advance and was out of there in 15 minutes with my car. It even happened to be an upgrade!