Poor service: no options at all. There were no int
Cons: The employee Nevada from Hertz of Studio City was REALLY RUDE with me. She didn't help me at all. She was very aggressive and disrespectful.
15 Nov 2015
Great Service at LAX
Pros: I really like the fact that Jeff the manager was able to accommodate us and was so nice when the pick up and drop off location was wrong on our reservation. He was able to honor the rate that we initially had on our reservation and was so personable
10 Feb 2016
Cons: The car had stuff left in it like a cell phone and sun glasses; poorly cleaned. The car did not have bluetooth; EVERY rental car should have it.
10 Mar 2016
Pros: Rental was supposed to LAX airport--Turned out it was 0ver 40 miles away , 45 minutes by cab and $80 cost. I went through Kayak and plugged in LAX--no where do I recall seeing that this site was NOT at thte airport. We ended up renting a car for one day for the cost of over $180 to drvie to Santa barbara. We turned int he pick up and rented through Dollar rental for much less than we would have paid at LAX if they could have gotten us a car that day. All in All i was very stressful . Will not do this again.,
29 Mar 2016
NEVER AGAIN!!! Hertz had no cars for rent and had
Pros: Reservation was easy to book (and that was it). But what good is reservation if it is not honored?
Cons: When I came to pick up a rent a car attendant found my reservation and ran my credit card and took my driver license info. Then he informs me that he has NO CARS were AVAILABLE. I was told that something may or may not become available in 2+ hours. Why run my credit card if you know full well you have no cars available I wondered???
Offered me no alternatives and did not even try to help me out. I just got a "sorry, nothing we can do for you..." At a very least they could have called me ahead of time telling me that they had nothing available for me to rent, so I would not waste my time. But no, they really don’t care. I got lucky; my friend bailed me out, just because he happened to be in town that day. Otherwise I would have been stranded.
It was like the Seinfeld episode(reservation): There is two parts to reservations; Taking it and honoring it. You guys are good at taking reservations; however the most important part is honoring it....
4 Apr 2016
4 Apr 2016
Why make a reservation?
Pros: The car ran well.
Cons: Made our reservation for a car at LAX. Finally got to Hertz, long wait. Reservation was not at that location. Great, wait in 3 lines. Talk with 3 people. Reservation was for just over $300, first time they told me $1000 for same car, then $600, finally just under $400, I went with that. Pain in the butt, Hertz won't see me again.
10 Jun 2016
Pros: Just dropped off the car. Quick and easy.
21 Jun 2016
Cons: We booked a car at LAX and it was at a location 45mins away. Canceled everything because of this.
5 Jul 2016
Kayak needs help booking 'at' airports
Pros: Customer service was stupendous and incredibly helpful when Kayak failed to mention my reservation was 30 min away from LAX. I only had to pay $10 more per day to rent from the Hertz actually at the airport but still a slap in the face with wrong location that was "at" LAX.
Cons: Kayak needs to modify their search with pricing near airports. It is incredibly inconvenient to expect a price for the "airport" only to be told the actual rental location is 30 min (or $100 cab ride away). Is that really a cost savings?