Pros: The car was clean like new, very comfortable and got good mileage. Pick up was easy and the rate was affordable.
Cons: I didn't like being silently charged $20 extra for returning the rental late by one hour. Considering the daily rate was $30 this is excessive. As far as I could tell the lot was full of cars and there was minimal activity so the added charge seemed unnecessary. Even with that, the agent who finalized the charges did not mention it and left it up to me to review the bill and decipher why there was a larger than expected balance. Pretty unprofessional and this kind of nickel-and-diming will lead me to avoid this rental agency in the future.
6 Nov 2016
Professional and Reasonable
Pros: The car was in good condition and the staff was very considerate and professional and the price was reasonable..
Cons: The location was a little difficult to get to but a friend dropped me off and the office staff gave me a ride after drop off.
3 Dec 2016
Great Experience. Professional Staff. Good Price.
Pros: Professional Staff. Good Price.
13 Dec 2016
Pros: Everything. Very help full safe.
Cons: Can't pick up 24hrs.
8 Apr 2017
A good experience
Pros: The office personnel were pleasant, the car was clean, and everything was satisfactory. There was some uncertainty about the amount of the bill, which had been prepaid
Cons: The clerk was newly hired and was thus not as efficient as she will be after she has more experience. She was pleasant and followed her suervisor's directions. It was not a bad experience.
Cons: The facility was cramped both inside and outside, and from the direction I approached, difficult to see as it was behind a much larger building and sign. I had to back up and maneuver to enter the very small driveway entrance. There was room to park the car once I entered, however. Not sure where to add that I felt the dropoff fee was excessive -- thus the lower rating on value for money.
10 Aug 2016
Pros: Convenient location. Location was closed so just quickly dropped off the car, didn't interact with anyone so I don't have much to say or judge.
Pros: All staff were professional and on and the same page. I had interaction with 6 employees in the coarse of securing a car and returning it. They all appeared to enjoy their work, answered my questions courteously, thoughtfully and knowledgeably. Enterprise company policy is pretty straight forward with more consideration for their customers than all the other national rental agencies I have dealt with. I found Enterprise to be "As Advertised" Refreshing!
Cons: Limited hours on the weekend were more than made up for by the fact that I could change my contract without penalties.