Cons: We arrived at the Enterprise in Ft Meyers with a week long confirmed rental to be informed that there was not a car for us. Luckily, we were with my father-in-law who brought us to the rental house. They told us they would call us in a few hours when they had a car. We called several times but they NEVER called us back. We rented from another Enterprise closer to the house but it was over $100 more. Obviously, I would never rent from them again. Would also love to get a refund for the extra $100 we spent.
26 Feb 2017
Great service, friendly people
Pros: The staff at Enterprise were friendly and efficient. They even drove me to my house when I retuned the vehicle.
Cons: The car I reserved was not available so I was upgraded to a Chevy Equinox. I am an average sized woman and this car is more suitable for a large man. The controls for the heat/cooling and switching from radio/iPod were confusing. I never could get the seat adjusted to my satisfaction. There was no other choice available, and while I appreciate the upgrade, I did not enjoy using this car for the week.