Pros: upgraded car to Lexus compact
easy to use kiosk for check in
in and out in less than 15 minutes
cars were available even with 1000 flights cancelled in ORD
Cons: paid $130 for one day rental with GPS from ORD to CID.
15 Jun 2016
Pros: The ease of airport to rental agency shuttle, friendly and efficient staff.
12 Aug 2016
Cons: Left shoes in car when returned it. You do not answer phone to find out about lost and found.
28 Feb 2017
Surprise fees mar an otherwise pleasant experience
Pros: The process was very easy and the employees were friendly. They offered us an upgrade for minimal cost and we could select the car. As a result, I will probably favor Alamo in the future.
Cons: The fees associated with renting at the airport were exorbitant. That is probably not something Alamo has any control over, but we should have been warned about them prior to signing the papers.
9 Mar 2017
Pros: Car was nice clean, and well maintained. Two of the associates with alamo were very helpful.
Cons: A few of the associates that I dealt with had no idea what they were doing. Over $200 in extra charges were charged by Alamo to my card after dropping off the car, additional taxes fees were added. Overall the rental was fine but the extra charges will make me think twice before using kayak/alamo again.
12 Oct 2015
Pros: Although there was a long line to get check in for your rental car, the Alamo staff made it go as quickly as possible. I felt like they cared about our time and wanted to do everything they could to speed up the process.
19 Oct 2015
Cons: I made a reservation through Kayak with a debit card, but was told at the desk that it wasn't possible to use a debit card with an in-state drivers license.
Returning the car was confusing and the people were rude.
20 Oct 2015
Nice car and fast services
Pros: quick checkout and return.
Cons: the signage in car return area was not quite clear especially at night. But the staff helped out by letting me leave the car in the office area.
30 Oct 2015
Pros: The people, the product and customer care
The Manager Joe was very friendly and even upgraded the car without
The receiving person upon return was most courteous, quick and very helpful. He gets all the stars from above. We commend himno
Cons: Nothing I can think of
9 Nov 2015
Pros: Vehicle and price were great
Cons: Pickup was unnecessarily slow. I had a reservation and should have been able to use the kiosk but they didn't work for our ID's which made everyone stand in line for a very long time. I would have been very happy with our service but the pick up took way too long and will likely not use Alamo again regardless of good pricing.
Pros: At least Enterprise had an alternate vehicle for me. Pleasant personnel.
Cons: Enterprise did not hold the vehicle I had reserved, and the alternative provided was not as comfortable nor fuel efficient.
1 Mar 2017
Lacking support and customer care
Pros: At the end of the trip after several issues with the car, a manager approached me in ORD and asked if the car was good experience and I stated no.
In the end, he refunded me the rental cost and emailed me as well. There should be some class that people can attend to be better at customer care. There is one in Chicago (ORD) location and one in Germantown Wi. that need customer care classes.
Cons: Dirty, Smoky car, not cleaned, no washer fluid, dirty windshield, smelly.
31 Oct 2015
Pros: i think the people who work at Enterprise Car rental are SUPER NICE.
4 Nov 2015
Pros: True customer service.
Cons: New kiosk system slow and needs refinement.
8 Nov 2015
DIdn't have the truck that i ordered
Pros: Found me an SUV
Cons: But rather needed a truck
15 Nov 2015
Cons: Signs to enterprise were not clear (ord)
22 Nov 2015
Pros: Friendly reception
Cons: Nissan versa defrost doesn't work well. Apparently the versa note I had cannot inflow outside air.
24 Nov 2015
Pros: flight cancelled to Chicago; routed to Indianapolis. Agent at Enterprise was excellent.
25 Nov 2015
Poor customer service
Pros: The van was fine. It was easy to pick-up and drop off.
Cons: They guy that assigned me the van at the Enterprise office was kind of a jerk. He kept trying to sell me things I didn't need. For example, I didn't need the GPS. I can easily get directions from my phone. When I pointed this out, under his breath he said, "Great to keep rolling through all that data." I don't need that. How does he know how much data I have.
27 Nov 2015
Pros: I liked the staff was attentive to the customers for the most part.
Cons: Car wasn't cleaned off and had no snow brush. The tire pressure was low.
Cons: They messed up my contract and completely ripped me off on the extension. More than $100/day. I waited in line for nearly an hour to get the car, on a slow Saturday afternoon. Literally one clerk to handle everything. Horrible experience.
16 Oct 2015
Professional and Helpful staff
Pros: Renting process went efficiently. Very courteous and helpful staff
26 Oct 2015
Ok rental service
Pros: The agent at pick-up was very nice and professional.
Cons: The vehicle had a tire pressure monitor sensor issue and I didn't leave the rental agency for 50 minutes. At check-in I was charge a late fee that was eventually reversed by budget billing...the check-in agent failed to say he was charging me for an additional hour.
11 Nov 2015
Beware of fuel charges
Pros: Quick car drop off.
Cons: We filled-up gas ten miles from O'Hare airport and got credited with a 7/8 tank and a $22.87 fuel charge at drop-off . We noticed the charge on our receipt as the shuttle dropped us off at the terminal and called Budget immediately. Even gas station receipts could not get the fuel charge reversed. The Budget fuel charge seems to be nothing more than a hidden fee.
1 Dec 2015
Pros: Drivers of shuttles were friendly and stowed and removed our luggage without being asked (I'm handicapped and use a cane). When we needed help on the road, we were able to reach a human being on the phone (true, he was unable to be of much help, but he certainly did his best). Checking the car back in, despite somewhat sketchy signs, was very quick.
Cons: Check-out agent was very pushy in trying to get us to upgrade to EVERYTHING - more expensive rental, GPS, full protection package, full tank of gas, etc, etc. Car was not well cleaned - carpet needed vacuuming, rear window was dirty - on a brand-new vehicle with less than 100 miles on the odometer! Despite having a reservation, we had to wait almost half an hour for a car. Agent led us to the car, then left - the employee that we stopped in the lot was unable to tell us how to use the cruise control (it was NOT intuitive), leading us to eventually get off the road and stop at a most helpful Nissan dealer. We had a Cadillac SRX - seats were somewhat hard, acceleration pathetic, but it handled well and had many useful features. However, wide side pillars made it difficult to detect drivers coming from angled side streets. Quite economical for the highway. So, on our next rental in two weeks, we'll try a different company and hope for a better experience.
1 Dec 2015
Courteous and efficient staff with the return
Pros: Easy location and shuttle to airport . Driver was helpful with luggage.
Cons: Happy with the procedure and courteous staff.
9 Dec 2015
Good deal, but need more team members.
Pros: Once we got to the counter, the rep was more than courteous. He made sure we would fit in the car, he brought me to 3, an Escalade, a Navigator and an Expedition. We needed 8 seats so Expedition. Big comfortable car- sat all us well and our luggage. Didn't cost an arm and a leg. I did pay an extra 100 for the upgrade- even though it was the car I originally ordered. Dropoff was easy, pull in- they came over, checked gas and mileage and gave me a receipt. Told me to take my time unloading- at the airport. Fast and friendly.
Cons: Long wait at counter for service at pickup. Seemed staff disappeared. The Sirius radio only worked for about 5 hours of our rental, would have been nice to have the whole time.
30 Dec 2015
Cons: Drivers window filthy. Hard to see out of at night with on coming traffic. Had to find a place that sold windex and paper towel to clean windshield. Was insulted by attendant suggesting due to my body size I would be better off in a larger car. Also Attendent charged me for satellite radio which I did not want.
1 Jan 2016
Super easy return
Pros: The drop off at Budget couldn't have been easier or smoother, despite the fact that we were there following a big snowstorm and many cancelled flights, which led to a big run on rental cars. Two thumbs up for Chicago O'Hare's Budget office!
Cons: not very friendly or welcoming staff, the economy car did not even have a cruse control option! How can it even possible...
4 Dec 2015
Cons: $235 per day for a compact is outrageous
27 Dec 2015
Hertz did not honor their reservation with me and
Pros: The ease of the reservation was good.
Cons: I can't wait to have my attorney look over this incident! After making and getting a confirmed reservation, changing my travel plans based on this reservation, HERTZ stranded me on Christmas eve morning at 0230 am... They refused to rent me a vehicle and stated that they do not do 1 way rentals on christmas. After showing the counter person my reservation, they again refused to rent me a car. I then went to their website and tried to make another reservation and they were still showing cars available. I was told, regardless of what the website said, they would not rent me a car.
This is the worst customer service I have ever experienced. I work in customer service and I would never do that to someone on Christmas... If their cars were truly not available, they should have blocked them out like all of the other rental companies.
Had they done that, I never would have changed my reservation and flown to a city that I didn't really need to be in.
I will be looking for reimbursement for all of my travel expenses (even though they were minor) so as to not allow any one to set a precedence for this type of service, operation, treatment and overall business practice. This is false advertising, and is tantamount to a breech of contract.
Not only do I deserve answers, but I deserve an apology. I hope that this review is passed around and this company is put on notice!
30 Dec 2015
Pros: I had to interrupt another customer's conversation while they were attempting to rent a vehicle in order to get the staff members' attention. They were very nice, though, and got my return sorted very quickly.
1 May 2016
Cons: The front desk kept trying to sneak an upgrade in even though I repeatedly said I'm not interested.
27 Aug 2016
Horrible customer service
Pros: The manager fixed things, but too little, too late.
Cons: Horrible, rude, disrespectful customer service; no cars available despite reservation and waiting 45 minutes in line.
1 Nov 2016
Pros: Quick, attendants very nice and helpful, pick-up & return very easy
Cons: Being dropped off at arrivals ar airport instead of departures---why is that? Most inconvenient!
15 Nov 2016
Pros: Customer service and car was great
Cons: It was crazy expensive! Over 200 for a 3 hour drive. It was an emergency so I needed to do it but really felt I was getting swindled pretty bad.
17 Nov 2016
Compact rental car
Pros: Smooth transaction at pick-up and at drop-off. The car included an electronic pass for toll roads. No problems with the car at all - it ran smoothly, was the right size for us, and was relatively fuel-efficient.
Cons: Small rear window on the Hyundai Accent.
17 Jan 2017
Pros: pickup/dropoff process was good. Car was ok.
Cons: Car needed some service. Bad windshield wipers and the car pulled heavily to the left.
Cons: Was only there for a second, dropping off. Not much to say - they did a good job.
5 Jul 2016
Holiday rush - long lines
Pros: Car size for price, cleanliness, condition of the car - even with over 20,000 rental miles on it.
Cons: Long lines - over 30 minutes to get to the counter, then the agent wanted to explain why she could not find a car for me - I kept reminding her that I just wanted a car, not an explanation...
1 Aug 2016
The car was great and in great condition. Everythi
Pros: The vehicle and the cleanliness
Cons: The pricing seemed to be much higher than everyone else for a one day rental. I had no choice though. All flights were cancelled from Chicago and I could not get anything until 2 days later. Needed a car to drive home. At return of the vehicle; there was a lot of added in charges that I was never made aware of. Also, they tried to charge me for a full tank of gas, when I actually only used 1/3 of a tank.
18 Aug 2016
Tried to rent me a car not in the size I wanted
Pros: I liked how easy it was to return the car and I liked how smooth the shuttle experience to the airport was, and i liked the car's cleanliness (once I finally negotiated to get the type of car I chose online.
Cons: I chose a midsize passenger car online and the guy tries to rent me an SUV when I get there, and then with difficulty they find me a midsize car finally. Stressful.
26 Aug 2016
Knows How To Take Reservation But Not How To KEEP
Pros: When I finally received the car I wanted, it was great.
Cons: Up until that point it was miserable working with Avis. We had reserved a minivan as we have 2 carseats for kids and it would provide the best arrangement in the vehicle. At the counter, it was clear they hadn't actually set aside a minivan and tried to upsell me to a "nicer" car. Since I was exhausted after flying with 2 young kids, I said sure, even at a higher cost. Unlike a minivan with the two separate seats in the middle, it had two rows of seats in the back, making it impossible for anyone else to get into the car after the car seats were strapped in - this obviously wouldn't work.
After going back in and demanding a minivan, they said they'd have one ready in 15min, during which we're just sitting there with two restless kiddos (1yo and 3yo). When they switched us back to the minivan, they also did not adjust the price, and we were simply left charged an extra $15/day for a car we didn't take. No apology, no attempt to correct the billing. I will not be working with Avis again.
Be sure to demand the car you want and don't let them upsell you. We paid 2x the price quoted on Kayak.
28 Aug 2016
Drop off and pick up were awful
Pros: There was very little I liked about the rental except maybe the price through Kayak. When I priced the rental directly on Avis' website it was more than double the price we got at Kayak.
Cons: Only one person was working the rental desk upon arrival. Even though there were only three people in front of us in line, it took over 30 minutes to rent a car AT MIDNIGHT. It wasn't during peak hours. We were told we were being charged for a full tank of gas which would be credited when we returned the car with a full tank. The credit wasn't applied. The person checking us in upon return said this was something he had been seeing a lot and didn't know why. He wasn't able to apply the credit so we had to go stand in line again to get our money back instead of catching the shuttle for the terminal. This provided unnecessary stress to our family, and I think this is a money making scheme on Avis' part. Most people probably don't have the time to stand in line to get a credit when they have a flight to catch. Also, we rented an SUV. We were given a Subaru Outback which was very uncomfortable didn't provide the extra room we needed. Overall, not a good experience.
12 Sep 2016
Not a good experience
Cons: Avis could not find my reservation. Rented me a car at a higher rate. I will not repeat this experience.
15 Sep 2016
Pros: Speedy return service.
Cons: I wasn't sure why the bus dropped us off at baggage claim. But we figured out how to get the check in gates.
16 Sep 2016
Cons: I was given a hybrid vehicle - which was fine - but nobody explained the basics on how to drive it when I picked it up. I had to resort to trial & error.
3 Oct 2016
Pros: Impala drove very well and was comfortable for 4.
Cons: Buckets seats make it hard for one to get out of the car.