Pros: The price was very good and the service was friendly.
19 Sep 2016
Pros: The Patriot was good for the money.
Cons: THE LINE TO PICK UP THE CAR WAS ATROCIOUS. I waited for over 40 minutes in line just to spend two minutes renting a car. I will never rent from Budget again. How on earth is there not an electronic check out yet? This is 2016. I should not have to wait 40 minutes in line for ANYTHING, much less a shitty rental SUV.
4 Jul 2016
Cons: 45 minute wait at the counter. 20 minute wait for shuttle after drop off.
11 Jul 2016
Cons: Watied over 30 min at pickup
12 Jul 2016
Pros: We reserved a van, and got one
Cons: Very long wait to check in. Very busy
25 Aug 2016
Pros: The car
Cons: We were unable to contact anyone at Budget. We forgot our dog carriers in the car, called several numbers including the mangers emergency number. We neither reached someone nor did we get a return call. IF the car had been cleaned the carries would have been found before the car was sent out. So that would be two failures. One no way to contact the Detroit office and two not cleaning the car.
30 Aug 2016
Cons: Waited over an hour. Car smelled terrible
4 Sep 2016
Pros: I'll start by saying my car was great! Late model, features such as Sirius, Bluetooth connectivity, nice large displays, power everything and a good price via Kayak. But if you're asking about the overall rental user experience, unfortunately Budget was poor to below average.
Cons: I arrived uneventfully via a red-eye at 5:50a and after drop-off by the courtesy shuttle and there were only three or four folks ahead of me. Quickly, the line tripled. No greeting or word on what the delay was; two folks exited the line, another was audibly/visibly upset and fifty minutes later I arrived at the front desk. Only then, did I find out what the issue was -- THE COMPUTERS WERE DOWN.
Probably the lowlight of the visit was (while still in line) was a woman breaking in over the loudspeaker yelling "Tell your customers to have their paperwork and ID ready BEFORE they come to the front gate!!!!" Incredibly rude and unprofessional.
Upon arrival the attendant gave me more bad news, my vehicle was not ready and had to be found and prepped. 15 minutes later as I waited outside (not really sure where to wait), a third car pulls up and a guy gets out. As he walks away, I ask which car is mine (as another guy was also waiting for an SUV). He said yes, and after growing gray during a LONG wait, I was free to start my trip.
This experience should have been handled with a little more professionalism which could have helped, but there didn't seem to be a process in place. And for this reason, I wouldn't go Budget again. Ugh.
6 Sep 2016
Pros: The car was new and fully equipped for a compact. it was very clean and comfortable for the long ride.
Cons: The shuttle pick up was not timely. There were several taxes and fees that I paid on the vehicle from its base price.
12 Sep 2016
Long wait for pickup
Cons: There was over an hour wait to pick up the rental. College football game weekend and they we're slammed. Walked over to Payless who had no line and they said Budget is always that way. Can not reccomend the Detroit airport budget car rental. Understaffed!!!!
Pros: Signage was poor and BOTH picking up the car and dropping it off was confusing and irritating. Understaffed office led to long waits.
13 Jul 2016
Cons: $30+ surcharge, will ask for a refund on the extra charges
5 Sep 2016
Cons: They would not work with my insurance co. To insure the car. Driver side mirror not adjusting. Very dengerous.
19 Sep 2016
Pros: Fast and easy
3 Oct 2016
Pros: Name booked online did not match company logo.
Cons: Employees could not find reservation. They were rude, they said out loud that they hated my type of rental. When Car was returned met with more rudeness from check in guy. At one point he walked away from me, refusing to talk or let me know what was taking so long to return a vehicle
20 Oct 2016
No cars on the lot!
Cons: There were many people there who took the shuttle from the airport and were waiting in the small, cramped office "waiting for cars to arrive". They had NO cars on the lot.
20 Oct 2016
Pros: I went 2 times to pick up the car and I did not find a car
Cons: I was stranded in a place where I knew no one.
26 Oct 2015
Pros: The rental went very well. Car was clean and well maintained. Staff was very helpful.
30 Nov 2015
Super friendly service
Pros: Everyone on the Thrifty staff was incredibly helpful and friendly! The bus drivers, the people at the counter and the workers in the lot and exit booth all made a pleasurable experience out of my arrival in the middle of a snowstorm.
26 Jan 2016
Cons: The upsell on the "classification" of what I rented vs what they rented me
16 Sep 2016
Two hours to get out of DTW?
Cons: When I arrived at Thrifty at DTW, the line was out the door, and there were three stations open. They never brought on extra people, even though it was the day before a UofM football game, and half of Florida was flying in for the game. It took an hour to get to the counter, and once I had the car, another hour to get out of the parking lot, because they only have one exit booth!!
21 Oct 2016
Cons: SUV was a Jeep Compass.
Total piece of junk. I would never choose this vehicle again.
Customer Service was robotic and lacking any personality.
Overall poor choice in a rental car company.
I won't go back.