Cons: Overall manager - never called me back to resolve an issue I had with the car.
15 Oct 2016
Cons: When we dropped if off in Paris, the drop off station was very sketchy in a below-ground parking lot and the employees didn't seem to know what to do with us. We also had to ask them to give us a receipt and confirm how much of our hold would be charged. It all felt very unprofessional and confusing.
12 Jul 2016
I had mi comfirmation number but they did not resp
Cons: Waisting time and money, the most valuable goods in a holiday
20 Jul 2016
Pros: My reservation in Paris was wrongly reported in the system to be picked up at Les Ullis. Luckily the Agency manager went out of his way to find an acceptable compromise with another car.
Cons: My reservation 44753552US4 for Premium - Mercedes-Benz C-Class was to be picked up at 184 Rue Du Faubourg Saint Martin, Paris, but was wrongly reported in the system to be picked up at Les Ullis i.e. over one hour and 100€ taxi fare!
In addition, a wrong phone number of the agency on the confirmation...
This is unacceptable: SHAME ON AVIS information system!
18 Jul 2016
Does not work
Cons: The avis agency did not respect de confirmation I recieved from KAYAK
12 Jul 2016
Cons: Pick up time
30 Aug 2016
Damage claims were trumped up
Cons: They switched cars promising a FIAT and giving me an underpowered Citroen. When I dropped it off they noted four points of scratched paint that I did not incur....and didn't even notice upon pick up.
I just feel as though Avis has used and abused me.
14 Oct 2016
Cons: The car had a bad cigarette smell
8 Aug 2016
Pros: This Avis team at Place de la Madeleine in Paris was very friendly and efficient on both the pick up and the return. A very different and pleasant experience from the usual hoops you have to jump through with renting in the US (long wait times, lots of questions to go through, service with a scowl...) I'll be back to rent here when I'm in Paris next.
Pros: Extremely friendly staff. Explained everything thoroughly and made sure their system matched my Kayak price which seemed a bit tricky at first.
Cons: Didn't have an SUV but car I got was great.
22 Dec 2015
Pros: friendly, bilingual staff. close enough to Gare du Lyon but much better prices/availability
10 Apr 2016
A most confortable rental experience
Pros: Friendly and informed staff, all as promised, in and out in matter of minutes.
26 Aug 2016
Pros: Enterprise took the time to explain how their policies worked in France regarding the initial deposit and eventual refund. In addition, they gave a great overview of the car the morning of our rental so there was no question where things like the spare tire, jack were. All in all, very good experience.
7 Sep 2016
Great car, staff and deal (despite a rocky start)
Pros: it was great to have some training by the staff on my hybrid rental, which was not so easy to start. one of the staff also gave me his mobile, in case I had an issue with the rental later on. The car was in very good shape, and held up very well. Also, the staff was very supportive when I got a small bruise on the car from an angry driver a few minutes before sending back the car.
Cons: Agency was empty when I arrived. waited 20+ minutes as staff were out picking up cars. not a big deal, but that was a bit stressful.
Pros: It was a smooth transaction and everything went well.
Cons: The only problem was that I paid for insurance on line during the reservation and when I went to pick up the car they had no record of it. I had to buy insurance again, which was higher daily rate than the car itself!
25 Aug 2016
Simon from canada
Pros: Very good service, excellent location, of course affordable price, no extra charge for GPS, i picked up right in downtown Paris and dropped off at air port CDG, it's really convenient ! Well done!
Cons: The location is underground, signs is not very clear, hard to find it.
3 Sep 2016
Cons: The seat was very uncomfortable and there was no way to adjust the back.
Also- I opted for insurance online when booking the car. The agent apparently could not see this and tried to get me to insure with them. I had proof of insurance and they still tried to sell me insurance.
22 Sep 2016
Driving around Paris
Pros: The car had an onboard navigation system. Made it easy to drive out of Paris to Giverny and Auvers sur Oise. It was wonderful finding our way back to the car park.
20 Sep 2016
Pros: They ended up giving me an upgraded car in order to fill my reservation. They ultimately met what I needed and fulfilled the reservation.
Cons: When I showed up to get my car, which I reserved that morning, they told me that they had no cars left and I would have to go somewhere else. After pushing a little as to how that happened, I was told that I could have the one car they left for an increased 30 euros a day. I pushed further saying it wasn't my fault that they didn't have my car that was reserved and I shouldn't have to go somewhere else if they actually did have a car available.
Cons: Pick up was terribly slow. We waited almost a half hour before we were even able to get to the counter. Then had to walk to a different location to pick up the car. On getting to the garage, the car they offered us had not even been cleaned and was filthy on both the outside and the inside. We then had to wait another half hour before they gave us another car.
Even though my invoice and bill were all in EUR, when I got my finall bill I noticed that, without my authorization, they had charged me in USD and charged me an extortionate conversion rate for the privilege. I used to have a high perception of Hertz but these sleazy tactics (which only amount to a couple of $ for them) make me want to put them into the same bucket as other sleazy operators such as Ryanair.
19 Sep 2016
Good car, not great customer service
Pros: Car was clean and in good condition.
Cons: It wasn't clear at pick up or drop off how much money I would be charged. I had to look at my bank statement to find out how much I was charged.
30 Sep 2016
Pros: No hidden fees
20 Oct 2016
Pros: The directions on the website left me at the wrong place. When I phone in they were unable to help. After three calls they stopped answering. It took me two hours scouring a five block radius to find that it was at the train station. How easy was that? Why did no one at the customer service desk know to simply tell me??!