Pros: Everything was perfect. Quick, efficient and courteous staff
11 Jun 2016
Pros: Cars are at airport
Cons: The first car was used by a smoker and then over sprayed with a cover smell so it was awful. We drove it just off the site and found the smell too objectionable to continue. I called the 800 number and Hertz arranged for me to trade in the car for another. We were told to be see the gas tank was full, so although we'd barely driven it, we did get gas and found we already needed gas! That indicated to us it probably wasn't really full at pickup. I complained when I turned in the replacement car and although they argued with me, they did give me credit for the cost of the gasoline. The price of the car was almost $100 a day, the same car had a rental agreement left by the previous renter and they paid much less. This experience was unlike our previous rentals at Hertz on Nantucket which have not been unpleasant.
5 Apr 2016
Pick up poor- Drop Off Great
Pros: Drop off was easy and was done "live" with an Ipad type device- very quick very efficient,.
Car was clean and as described.
Cons: Booked for 9am pickup - got to the office to find office locked and rep out on another pick up. I had to stand in the snow for 20 mins until rep arrived.
Check out was then quick and efficient.
23 Apr 2016
Cons: Nobody was at the Barnstable location and nobody answered the phone when called. The building is a little run down as well. It was cold out and we were waiting outside. Our customer service rep finally showed up and informed us he had to take care of two facilities. He was very good and friendly, I hope he has help for the summer
6 Aug 2017
Inconsiderate, inconvenient, unprofessional
Pros: The car was fine, once I got one
Cons: I booked my car from the Hertz location in town (Hyannis) but when I arrived the location was closed and locked and there was no answer on their phone line. When I finally reached someone at their airport location they told me they didn't have my phone number and had no way of reaching me so they just closed the shop? I was shocked. My phone number was included in my booking and they had returned a call to my wife the day before the booking as well. I had to rent a car from the airport location, and return it there as well which was inconvenient and burned a lot of time during a busy time for me. I understand that sometimes things don't go according to plan, but this was not handled well at all.
Pros: I liked the Mazda! Very easy pick up and drop off.
Cons: While the attendant at our specific pick up point gave detailed directions, the cars were in a very difficult spot to find and it took my way too long. They were not parked in a marked area and it was a busy port and confusing.