Pros: The car was clean, and got us to all of our destinations.
Cons: We were given the wrong pickup location and enterprise didn't have a record of the Allianz insurance we purchased and told us we could purchase their $36 a day insurance. Apparently people are given the incorrect address frequently.
19 Oct 2016
Pros: Carson was a gem! Thank you!! With Hurricane Matthew having just rolled through, the entire reservation process seemed to be a challenge. There were no cars anywhere! Her professional demeanor and pleasant disposition remained "in tact" throughout. Bravo!!
Cons: I had to wait 35 minutes past my appointed pick up time to grab a car. Again, Hurricane Matthew had just rolled through so it was to be expected.
1 May 2016
Pros: Staff was very helpful and friendly.
10 May 2016
Canceled at last minute
Cons: Last minute trip. last minute res. As I was waiting on UBER to take me to the rental car location, I got a call saying they didn't have any cars. Not sure what happened. Ended up renting elsewhere and had a fine experience with another company that is in a more convenient location just my trip was delayed about 2 hours.
28 Nov 2016
What I expected
Pros: All good here. Friendly checkin.
Cons: Strange pricing on day ranges.
1 Jan 2017
Enterprise Rental Had No Cars To Fulfill Reservati
Cons: I didn't like taking the time weeks in advance to reserve a car and at the reservation time being told there were no cars available to rent and no idea of when there would be cars to rent. The service was abysmal at best. The manager had no preplanning capabilities and only offered excuses as to why my reservation could not be fulfilled. I will NEVER rent from this Enterprise location EVER again.
Cons: I did not like that i had to sit and wait for 30 minutes after the time I booked the car to be picked up. I missed a work meeting and it really messed up my day, as I had it very well planned out. I expected better from Budget. They the inside of the car was not very well cleaned but I had no time to make an issue about as I was already late.
I wish I could get compensated in some way as I do rent cars for work throughout the year and was expecting something a little smoother in terms of a nice, clean vehicle that was there at the time of pick up that i requested.