The car stopped several times unclean worse Avis I
Pros: Nothing Avis in Amman is not Avis in other places
Cons: Unclean store, Unclean Cars, Broken cars, Very bad customer service
15 Sep 2016
Pros: reservation was ready. pick and drop off was smooth with no problems.
Cons: Car was not in good condition. It was not safe to drive. the right door doesn't close and it is a threat to the personal safty of the front passenger seat.
Avis should look at better maintaining their cars, and not to allow unsafe vehicles to be rented to customers.
19 Sep 2016
Bad Rental experience
Pros: Nothing !!!
Cons: When I first arrived to their airport office, they told me that they haven't received my booking and that they are in short of cars and they don't have any cars to provide , I kept arguing showing they the confirmation email received from kayak , but they kept saying they haven't received any.
after long discussion , it turned out to me that someone in their head office didnt copy the booking request from the portal to their system and therefore they don't see my booking info.
eventually they gave me an old car with many body scratch and they told me that is the only care they can provide , take it or leave it !
it took me over 60 minutes to receive a bad car !
19 Sep 2016
Pros: New car
Cons: Bit of a wait at the counter and no GPS available. T-Mobile users beware; Jordan is not on the international plan. Data could cost thousands of $$
Cons: The outlet person called me a day before I reach Amman asking me to cancel the order and he will manage to secure the car and his reason was because they (the company) deduct their share.
I told him no thanks and I DO NOT deal with individuals instead of respected companies.
The next day when I reached Amman airport he wasn't there and I did not get the car so I rent another car from one of the companies inside the airport building.