Cons: I was sent off with almost no brake fluid in the rental car. The low brake fluid sensor went off on a rainy mountain pass, it was a very scary drive. When I called the rental place they said" The Hertz people in Albuquerque are supposed to be in charge of filling car fluids. Very unhelpful.
28 Sep 2016
better booking through Kayak than Hertz
Pros: At Kayak, we had straightforward car rental booking and the pricing and the car availability were good.
The Hertz rental agent in Santa Fe was friendly and helpful and worked hard to help everyone as quickly as he could despite some tech challenges.
The rental car and car return were super easy to get to and find (such a tiny airport!).
Cons: After looking at Kayak, we attempted to look at the Hertz site directly and it was confusing and inconsistent in what it said was available.
Somewhere I thought I read we'd have to take a shuttle to get our rental car which wasn't the case and was a bit confusing in trying to line up our plans and estimate our arrival time at our host's house.
5 Oct 2016
"make and model not guaranteed", but thats what I
Pros: Good gas mileage
Cons: I requested a Nissan Sintra and received a Toyota Yaris. Bad start to hear my purchase was not guaranteed, because I tend to request things that actually fit my need. My luggage could not fit in the trunk which meant we had to keep it in the back seat where it could have gotten stolen. Therefore we were worried about theft half of the trip and trying to cover everything and put valuables under seats. The Yaris is also too small for the freeway driving we were doing. It felt like a death trap because they gave a car with a tire leak and when the car picks up speed the tires are so small that they have a tough time having a solid grip on the road. Very disappointed and felt unsafe.
24 Oct 2016
Pros: Price thru kayak was very good
7 Nov 2016
Pros: Excellent service, no line, very easy and convenient. Drop off in ABQ was no issue or expense.
5 Jan 2017
Major Hertz hassle
Pros: The Hertz reps at the Santa Fe airport were very congenial and helpful. Easy pick up process.
Cons: Hertz handled my call about a flat tire on the road at 9pm and sent a serviceman to install the spare, instructing me to drive 30 miles to a tire shop that was open until 11pm. When I arrived, the tire shop was actually closed. The Hertz call center rep advised me that there were no other options and no Hertz rental office within 125 miles so I was told to drive home (250 miles) on the spare at 55 mph. Against my better judgement, I did so and arrived home at 4am.
10 Feb 2017
Pros: great service
30 Aug 2016
Pros: The ladies I dealt with went out of their way to make the experience efficient and enjoyable. They did everything in their power to make the trip enjoyable and surpassed expectations.
Thank you again for all you did.
11 Jul 2016
No car available!!
Cons: While I had a confirmation number, I did not have a car. The local agency called me very belatedly to let me know it would be in my best interest to formulate a "back-up" plan as they did not have a car available for me.
6 Sep 2016
Flight delay led to 4 times the price I was quoted
Pros: Car quality
Cons: My flight got delayed and I could only show up at a local Hertz location 30 min after closing. I was originally quoted ~$25/day for the car. They said it was too late, I had to try the airport. The airport quoted me ~$75/day, it was absurdly high. I returned it after 4 days and the bill was ~$400. Unbelievable, I ended up paying $100/day (4x what was quoted to me on Kayak).
Cons: Although I was able to book a reservation and obtain car insurance through Kayak, Budget denied my debit card. Therefore I was unable to rent the car. It shouldn't be possible to book a reservation and then be denied car rental.
5 Dec 2016
Pros: Service is quick and cars are always clean and ready
Cons: I agree with one other person
a short overview of features would be nice.
7 Feb 2017
Cons: I was overcharged $140.25 and offered no explanation. Will not be usuing Budget/Kayak in the future. This is the first time I booked through this service. I travel a lot and have never been deceived in this manner.
25 Mar 2017
Pros: Service staff very nice and accomodating
Cons: I'm too short to get in and out of VW Jettas
9 Apr 2017
Good Job Budget
Pros: Courteous counter personnel. Quick, efficient check out. Will be back again.
Nothing not to like. Perfect car for what we neede
Pros: Van driver was really friendly and helpful.
Office staff were pleasant.
29 Nov 2016
Customer Service Great!
Pros: Customer Service was able to switch out our vehicle halfway through our rental agreement so we could have more room. They called us back right away and got us on our way.
6 Jan 2017
Pros: What an amazing team--they were so considerate, generous, professional, prompt, and courteous. Give them all a raise. Seriously!
Cons: Nothing to say here--everything was awesome.
14 Feb 2017
Pros: Very customer focused, very helpful and willing to go the extra distance for you.
Cons: Return was difficult due to my lack of attention to return location hours of operation. The manager explained a local security issue regarding the use of after hours drop box that precludes the local area offices from using this option. After hours drop will improve in the Santa Fe area as an airport location is due to open soon (they have the concession rights, just waiting on the airport to move on execution of new lease/concession.
29 Mar 2017
good value, mechanical problem with car, long wait
Pros: Car performed well and was clean.
Great value for 1 way rental
Cons: Car was smaller than I was expecting
Right headlamp not adjusted properly
Long wait to pickup the car