Pros: The vehicle was roomy and the pickup and return were both very quick.
Cons: The vehicle was dirty inside and out when we picked it up. Also it was very difficult to reach someone in this office by phone! I always had to leave a message in another office and have them call me back.
17 Nov 2015
Pros: Great rate. Easy pick up and drop off.
2 Jun 2016
Pros: Great value for the cost. We enjoyed the automatic windshield wipers and the sound system.
Cons: It seems it is virtually impossible to get a real person on the phone for customer service. Although we rented this Ford Van for a camping trip, it seems Budget makes it impossible to remove the rear seats for camping equipment. This made it difficult to load and unload. According to the manual it should be possible to remove the rear seats, but Budget seems to put the Kaibosch on this.
18 Jun 2016
Pros: Rental was comfortable with good ground clearance.
Cons: Control panel too awkward and too many steps to do a simple function. Car was dirty from prior user. Too expensive.
6 Aug 2016
Pros: I really felt that the people at budget emphasized excellent customer service. They were quick, courteous and well priced. I rented 2 times in a 10 day period and both times had a nearly new vehicle (the first car had only 136 miles on it!). I will defiantly use Budget again in the future.
23 Aug 2016
First car stunk!
Pros: Replacement car was excellent. No hassles, great car
Check in was great
Cons: First car stunk of smoke and was not clean.
Customer service call center was ridiculous. Could not think outside of box, did not have correct information, spoke very poor English
29 Aug 2016
Cars were filthy. First one I received reeked like
Pros: That they didn't fight exchanging cars. They should have offered upgrade after refusing 2nd dirty car.
Cons: Cars were filthy. The car I kept for the longest time, I actually took through the car wash and vacuumed and wiped out. They were not that friendly. I bought insurance through the Kayak website and Budget said they don't accept it. What's the point???
5 Oct 2016
Pros: Price was reasonable.
Cons: When I made the reservation I was told they would pick up and drop me off in a 5 mile radius. That was not true and they refused. I had to find alternate transportation. The car had a very noticeable vibration on 60, 70 and 80 miles per hour. This is not good when average travel speed was 75. Front windshield inside was so dirty I had trouble seeing at night and when the sun was setting. Upholstry was dirty also. Difficult to reach the actual store. Customer service did not have the direct phone number.
Cons: I showed up 3 minutes after the 30 minute leway period they give you to hold the reservation (which I knew nothing about until I showed up) and the truck I requested (full size) was already rented out. So I paid the full size truck price for a compact truck. He told me several times how 'lucky you are that I had an extra guy today who could wash and fill up a different truck for you otherwise I'd have nothing for you.'
When I declined the optional insurance I was told by the gentleman who helped me how big of a mistake I was making and how big of a pain processing claims was for him. I explained I'd have the truck for less than 1 hour, I just needed to move some mattresses and in a very sarcastic tone he said 'mmm hmm, sure.' At one point he went back behind the divider for about 5 minutes leaving me at the counter by myself wondering what was happening. I could hear him and another employee snickering about someone (thankfully not about me).
Returning the truck went rather quickly although I inturrupted his lunch and as he was helping me he was still licking something off of his fingers.
His professionalism and mannerisms were terrible. This is the second such experience I have had with Hertz (speaking of the professionalism of their employees) in 2 different states. This is why my typical rule is to only use National or Enterprise. If in a pinch again, I will not be using Hertz, and will certainly pay more somewhere else to be treated with curtosy and respect.