Pros: It was easy to find and get to, fast to get the car, and easy to leave thr airport.
Cons: The car had scratches abd dents all over it already. I took anvideo before we left incase they try to blame me for then exsiting dmg
7 Oct 2016
Pros: Not Atlanta, the rental location at Jacksonville Fl airport was a BAD experience
Cons: At Jax airport rental counter, shared with Budget rac. No one at the rental counter. The Budget agents (3-4) said the Payless agent would be right back. I waited for 30 minutes. During this time, the Budget agents were chatting with each other and were very abrupt when I questioned the whereabouts ot the Payless agent. Finally, one of the Budget agents walked the 5feet to the Payless side and started my contract. I asked why they didn't wait on me before then. Got a blank stare in reply. Told Noel the agt. that I intended to file a complaint. She replied that. they required a paystub and utility bill in order to rent a Payless car locally but she would waive this because I didn't know of this and now aren't you happy.
I told her no I was not happy, and this was a one way rental not a local rental. Overall I was treated horribly.
12 Oct 2015
Pros: Rate was low and booking was easily made. That was the only good part about the rental experience.
Cons: Cannot use company card to pay for rental and no information was given as to how big of a deposit they needed up front. Created a huge hassle at time of pick-up and ended up not even using the rental car due to difficulties in working out a payment solution.
12 Oct 2015
No one at the counter - never rented the car
Cons: There was no one at the rental counter when we arrived. This was at 1pm, during business hours. No sign on the desk saying "out to lunch" or "be right back"
29 Oct 2015
Cons: Jacksonville airport locatin,slow service,car was not there after 2 hr waiting in line for never use this car rental company
3 Nov 2015
Get get what you pay for at Payless
Cons: The poor woman behind the counter was alone and trying to help 15 groups get their cars for a very busy weekend in Jacksonville. After waiting an hour and only 3 customers getting through the long line ahead of us we went with a different rental company
3 Nov 2015
Cons: They did not have the vehicle I requested nor did they have anything similar and when I asked about it this was the reply "why do you think we are called Payless". They vehicle we did get was dirty and had stains all over the seats and when I tried to have the vehicle replaced they told me that was the only car they had available but still charged me the same rate. I will never use them again.
9 Nov 2015
Pros: Car was nice, clean. Price was great.
Cons: Pick up was a little slow.
Drop off had an extra step having to take ticket to the counter inside.
10 Nov 2015
Couldn't get the car
Cons: Was not mentioned anywhere that I need a utility bill or bank statement to rent a car until the representative told me at the counter. Who keeps a paper statement in this modern age, when everything is online.
That's s loss of my business.
11 Nov 2015
Pros: Very nice car, and good price considering that the dropoff was *not* at the same location as the pickup.
Pros: The van did what we needed it to do. The level of customer service provided at the Amelia Island branch was outstanding.
24 Aug 2016
Pros: The whole process was easy from start to finish
29 Aug 2016
Pros: Quick pick and drop off. I as in and out in less than five minutes. Free upgrade because a car was available.
Cons: No mention of toll device or a list of places I might run into them. It occurred to me during my drive I had no cash. No way to mount my phone for Google maps. Do people really rent GPS?
30 Aug 2016
Pros: rate beat all the others - ONLY if I were willing to drive to airport to pick up car.
Cons: had to drive 26 mi. one-way to airport to pick up car when there is an enterprise location 1 mi. from my home.
31 Aug 2016
Enterprise the best
Pros: What a difference - Enterprise is now my 1st choice
Courtesy - Professional - Value
Love the treatment
You actually feel like an appreciated customer
Will use Enterprise again.
14 Oct 2016
Jeep Compass Rental
Pros: Great size and utility. Drives well. Very comfortable.
Cons: Ignition was loose and would stick when trying to turn off/take out key
3 Nov 2016
Pros: In terminal
Choice of several types of vehicles
9 Nov 2016
Cons: i DID NOT LIKE THE DAILY DROP OFF FEE. iT SHOULD BE ONE SET RATE. WHY SHOULD IT DIFFER IF i RETURNED THE CAR IN ONE DAY OR TEN DAYS TO A DIFFERENT LOCATION?
i WANTED TO DROP IT OFF AT THE DAYTONA BEACH AIRPORT BUT WAS NOT GIVEN THAT CHOICE.
5 Dec 2016
Just a bit below average
Pros: The pickup and drop off at JAX is always predictable and this didn't have any surprises.
Cons: Pieces of the convertible top were in the trunk, the engine light came on about halfway through the rental period and the car never really was able to idle correctly, probably associated with the engine light. Overall, pretty close to what I expect from Enterprise.
17 Dec 2016
Pros: It was an easy process to begin with. The agent walked me around the car to make sure that there were no scratches or dents on the car. It was a brand new car with a little over 1,000 miles on it!
Cons: The only thing I didn't like was the type of car I had. This really wasn't too terrible as I only needed to get from point a to point b.....
Pros: Friendly staff, comfort of vehicle was great. Paid online so no $ to deal with at pickup. Allowed us to return vehicle to location 3 miles from our home.Didn't buy extra insurance, 20 miles from home, rock from road cracked windshield. Charged us $150 for windshield replacement(could have been much worse).
Cons: Pickup location was less than ideal ,no computer, had to hand write contract. Hertz has location 3 miles from our home, yet the rental was $100 less at our pickup location 25 miles away.