Pros: Upon arrival, found out we received a free upgrade due to no 'economy' cars being on the lot. Perfect! Ross, our agent, was very friendly, asked if we had any questions or concerns & even got my husband to put the extra 'insurance' on the car just in case. Very friendly & fast service for sure!
Cons: Nothing. All was good.
2 Aug 2016
Cons: Kayak reserved an unlimited mileage on a Premium vehicle. We called ahead to find out Enterprise in Tyler doesn't even lease Premium level and not at the unlimited mileage anyway.
Enterprise has a business model to tell you what you want to hear and then you get there and they don't have what they tell. Happened to us and another customer while we were there.