Make sure you are renting from the right location!
Pros: The service was extremely friendly, upgraded us several categories for a nominal charge. The agent was super helpful in trying to save us the money on the airport surcharges.
Cons: I booked for Fargo, and it was the downtown location instead of the airport. The agent was super helpful and suggested Uber to get us to the right location and avoid the 18% surcharge that the airport had. However, that was convenient.
2 Mar 2017
Quick, easy, professional
Pros: Great customer service, no up sell, straight forward, professional
21 Sep 2017
Cons: Make sure cars are running at optimal level.
30 Sep 2017
The rental car company was not located at the airport.
Pros: Nothing. I refused to rent a vehicle from them - I went to hertz.
Cons: The airport's rates were substantially higher than the out of airport location. Initially, I was told the airport would honor my quote, but then all of a sudden the representative said she could not get me a vehicle at the agreed upon rate. In my opinion, they colluded to avoid paying Kayak's reduced offfer