Cons: Rental arrangements were off site from the airport (in Jacksonville Int. Airport - approx. 35 Minutes away) so they were of no use to me. I had to make other arrangements.
10 Mar 2017
Pros: Took a long time to get checked in then there were problems she said she gave me a free upgrade to Hyuandi and the car ran so rough !! I actually didn't drive it much but when I did I felt like it was gonna break down. When I dropped it off the Hertz guy was soo slow and again it took forever I nearly missed my flight bc of his incompetence and his not caring attitude. I thought Hertz was better than this.
23 Nov 2016
Terrible Service. No Cars. No Help.
Cons: The person was dismissive, and not even apologetic about the fact that we'd booked a car online, yet they had no cars available. We were under time constraints, having to get from Jacksonville to Orlando to catch a flight. the person didn't offer to call other branches, to help us in any way.
26 Feb 2017
Cons: kayak refused to help me when i found out at the airport that the pickup location was 30 minutes away.
27 Feb 2017
Pros: The car was late. When the car came, I had to ask to have the car vacuumed. The car had significant damage. I asked to have the agent note it in writing. He said "It will be OK." I insisted with the other agent and they complied.
The vehicle made a chiming noise and it took 5 phone calls to have someone figure out why. The staff was not as helpful as you would hope, as though it was a lot of trouble to take care of the customer.
27 Feb 2017
Cons: I was specific in my search to pick up the car at Jacksonville airport.
Needless to say the location changed and was 30 minutes from the airport. This did not work. I had to rent a car from a different car rental agency. I did not use the Hertz rental that I paid for. I would like a FULL refund please..thank you.
George Van Valkenburg Jr.
20 Mar 2017
Cons: flew into JAX with Kayak, booked car with Kayak.
Booked car many miles from airport. Needed to rent at Hertz on site.
19 Jan 2017
Pros: Stacie was so helpful and kind. Great experience.