Cons: Depend on location certain rules applied. In up with no car did not know budget did credit check until I went to pay for the rental.
27 Apr 2016
Best rental place in the country
Pros: I have been to hundreds of rental places. This is by far the best I have ever been to.
Cons: I don't like having to rent cars all the time but it actually saves money in the long run
27 Apr 2016
The rental place was very far
Pros: The person that took car of us was very nice
Cons: Yhe rental place was far and was not acsessable by public trasportation
7 Jun 2016
Pros: Absolutely nothong!!
Cons: Worst and nasty customer services from bottom to top. Terrible Manager by the name of Sarah at your DCA airport location. Her attitude smells nasty, the least is to listen to your customers concerns but just brush up as if am her servant wasn't call for and you had a front desk helper called Deborah trying to fix things. After you guys charged my credit card for $233 instead of the $123 you gave me confirmation for. Never in my lifetime will i go closer to Budget, and i will make it a campaign to tell everyone i know. Including my 70K followers on Facebook. It's my new mission, your customer at your cooperation kept giving different solutions, i spent 4 hours on the phone for reservation i made 1 week prior to travelling.
13 Jun 2016
I waited 45 minutes to pick up car
Cons: On a Wednesday evening there was a big line to pick up my car, I waited 45 minutes before I drove off the lot. They where completely understaffed for the rush, and no one stepped in to help out. When I dropped the car off, I was getting my son out of the car seat, and the person was pushing on me the receipt. The only person
27 Jun 2016
I thought I had an airport pick up reservation
Pros: I reserved a car at what I thought was the airport and when I arrived I found out it was at another location. So the rate was higher and I was also charged a loss damage waiver that was almost as much as the car?!?
28 Jun 2016
Cons: Missing ez pass
Tire pressure issues
Slow pick-up process
26 Jul 2016
Old car with technical problems
Cons: The car was too old, the bodywork was In a bad condition and a warning light came off on the dashboard. I had to go to the airport to have the car replaced.
8 Aug 2016
Cons: They over charge me
10 Aug 2016
Great service with room for improvement
Pros: Good cars for rental and helpful associates (one tried to ensure my rate didn't go higher due to the fact that I went to a different pickup location).
Cons: Facility appeared short-staffed giving an impression of customer delay.
Pros: Waited 1.5 hours for a car, then I was transported to a different location to wait for a different car. The car I received was dirty and I received poor/erroneous return instructions.
19 Oct 2016
Pros: I loved the service from the rental car office, everyone was very nice, down to earth and willing to help me.
Cons: Kayak, you need to provide clear disclosure before taking peoples payments online. You need to disclose that the coverage you offer for insurance is different than Enterprise, and that there is a security deposit in addition to the cost of the rental. For credit cards it's $100 and for debit cards it's $200. So instead of paying $400 I paid over $600. I would not have been upset if you would have just said that at the time I made my reservation online.
30 Oct 2016
Easy and Excellent
Pros: I had to rent a car rather last-minute, and this was the most stress-free and quick way I can imagine. Kayak gave me a great price, and the Enterprise service people were incredibly friendly and easy to deal with.
19 Nov 2016
Friendly, professional staff
Pros: The staff is very friendly and accommodating. They even credited me with an excess fuel charge because there was more fuel in the tank when I returned than when I rented it. I never had that happen at a rental car agency before.
Cons: Fortunately, a day before we left, I noticed that the pick up and return were not what I had specified in making the rental. Rather than being at the airport, they were at some other location in the D.C. area. When I called to change, I found out that there would be an additional charge and then the computer system shut down so I was told to call back. I went to Avis on line and was told that the reservation number was not associated with my name. I called again and cancelled. When I received the cancellation, it had the correct number, but was for some location in PA. I then used my Avis preferred number and made a reservation. Although $30 more than my original reservation, it was uneventful. I will never use a KAYAK arranged rental again!!
Cons: I received a call from Hertz eleven days after making the reservation, two days before I was to pick up the car, informing me that the car would not be available because they would be closed. By this time, all available rentals in my area had been reserved. Hertz was unable or unwilling to help.
I was unable to get a car, and therefore unable to go home for Thanksgiving.
If I could give this a negative rating, I would.
23 travellers who rented a car in Hyattsville gave the car agency they used an average rating of 5.4