Kayak online car reservation failed badly by mixin
Pros: Hertz staff were courteous and helpful, but could not solve the problem caused by Kayak reservation.
Second, it was vital that Hertz honored cancellation on the day of the pickup.
Cons: I could not complete this rental due specifically to a Kayak reservation misleading information during online reservation. I searched for rental pickup at location in or near the New Orleans airport -- MSY. This is in Kenner, LA. I was given a good rate, for Hertz, and made the reservation. Only upon arrival and presenting myself at the Hertz airport counter did I learn that my reservation location was Harvey, LA, which is approximately 45 minutes distant by driving. This was unworkable, unacceptable. No useful mitigation was available-- my reservation would not be honored at the airport location, no pickup would be done. I made other arrangements. Hertz missed a chance for a one-week rental due to the online search and reservation system misinforming me.
4 Jan 2017
Cons: Had to clean the inside of the car myself after I picked it up. The car smelled so bad I had to buy an air freshener. There was melted chocolate in one of the cup holders. The radio didn't work at all, just static. The car had suffered some major hail damage. Easily the worst rental car I've ever had.