Cons: Usually when the rental company states that they are off airport, there is a statement that there is no shuttle to their location if that's the case. Well, this rental company is so far away from the airport that it would have cost me $40 to get there by taxi. No shuttle. And when I called, they said they "could" return me to the airport when I brought the car back. I doubt that would have happened. So, from now on, I will only reserve cars from companies that are co-located at the airport or that explicitly state they have a shuttle. Lesson learned for me. I ended up renting from a company co-located at the airport, by the way. It cost me an extra $30 from my ACE rental but I saved the round trip taxi fare and the time. I had to provide ratings, by the way, in order to have my review published. I never went to ACE.
Disappointed, Not the Service I have been accustom
Cons: Car was dirty and smelled like Cigarette smoke. Called a hour before pickup to ensure that the Chrysler 200 I requested was available and was told it was there and would be waiting on me. When I arrived I received a different car that was dirty and smelled like cigarette smoke that I'm allergic to. But was told that's all they had. My company rents alot of cars for its employees..... Will be using Hertz moving forward.
Booked through Kayak, prepaid, and no record of re
Cons: When I got to the airport counter there was no reservation under my name there or any of the Hertz locations nearby. This was prepaid as well and now have to dispute the charge through my credit card. NEVER booking anything through kayak again