Pros: The price and convenience of renting the car and its proximity to the airport was great.
Cons: We picked up the car with 1/8th tank of gas but were told we needed to return the car full.
14 Aug 2016
Pros: Awesome clean fast car
22 Nov 2015
Pros: Clerk was good
27 Jul 2016
Cons: Picking up the car. Had to take a cab about a mile to pick up the car. The cab driver wasn't happy either. Budget shares the space with Avis but you can't use their shuttle.
26 Jan 2016
Pros: Car was clean and process to pickup fairly smooth although location was changed.
Cons: Personnel at desk didn't really care about his job and told me I would have to deliver back to a different location even though this was where I had left my personal vehicle. I was then chided for bringing it back to the location where my vehicle was. Left a little poor taste.
24 Jul 2016
Vandalism in hotel parking lot
Pros: Budget got us in a different rental after a window was broken out of the first rental car we had. They took care of us after such a traumatic event.
17 Aug 2016
Budget is great
Pros: Fast service. Friendly staff. Helpful and responsive. Excellent cars.
3 Oct 2016
budget/kayak discrepancy with insurance
Pros: they were courteous, efficient, and the car was awesome! shuttle was right there at the airport and took us lickety-split back.
Cons: I purchased the insurance upon booking with Kayak but the Budget people did not have record of it and tried to sell me insurance for more $$ a day than I paid to rent the car....NOT. They said if something happened it might not cover...really??? $30 a day for insurance? don't think so budget.
17 Nov 2016
Just as expected
Pros: Budget's shuttle was quick and easy, staff were very friendly and efficient. I was in and out with my car in just a few minutes, same on return.
The vehicle was clean, full tank, and modern (bluetooth, USB ports etc).
Cons: The car itself, Ford Fiesta, had a funky headrest and I wasn't able to recline the seat.
4 Dec 2016
Didn't have the car i reserved; overcharged me.
Cons: Upon dropping car off, after being treated in a rude manner for the SECOND time by a Budget employee at the Vegas airport (the other time was when I picked up a car through Kayak at Budget on Dec. 4th), I realized that I had been charged more (OVERCHARGED) than I had originally agreed to pay for the car. And that came after they did not have the car I reserved and was forced to get a different vehicle that cost more. I agreed to pay more, but they were already overcharging me the amount for the original reservation. Unfortunately I didn't realize this until I was paying at the end.
Cons: They lied about the overall cost up front and charged a ridiculous amount upon returning the vehicle. I will NEVER use Hertz again!!
21 Jan 2016
Worst rental car experience ever.
Pros: We liked nothing!
Cons: After filling out all of the paperwork we were taken out to the lot to review the car which had a big scratch on the red paint plus damage on the other side of the car. The interior of the car was soiled and interior dirty. We were told there were no other cars available. We decided to go to Avis and had a wonderful experience. A nice clean car with no scrapes or dents.
11 Jun 2016
Pros: Drop off last cation was fine, the car was clean and had no mechanical problems.
Cons: I dropped by a few minutes early to pick up my rental. I wasn't in a hurry and could have waited. The agent told me that my car was ready and gave me the keys. However, he failed to mention that though my rental was $130 per day, it would be an extra $95 PER HOUR! I'm not sure how this is justifiable but whatever, it was never explained to me. This alone would not have been a problem because I returned the car 30 minutes early. The agent in Medford took the keys and told me I was all set. I asked him for the total charge and he said he didn't know and that I'd just have to wait for the emailed bill to find out. When I got the bill I found out that the car wasn't entered as returned until half an hour after I dropped it off and that I was being charged an extra $95. I was really upset and emailed billing support. I got a response from "Janet N" saying that they are right and I'm wrong and there's nothing they will do about it. I cannot recommend Hertz with this kind of customer service and will do my best to avoid Hertz in the future.
Pros: The best part about the enterprise experience was how quick he counter people were!
Cons: Slight smoke smell in the car but it was ok
3 Jan 2017
Made reservation but couldn't get car.
Cons: They accepted my reservation online but I didn't find out until I got there that they wouldn't give me a car since I don't have a credit card. I think this inflexible policy needs some work. There was literally nothing I could do so I had to go to a competitor, where they were able to help me, though it cost much due to short notice. Enterprise was a waste of a booking and I will just use the competitor in the future.