Cons: Tried to return the car after hours, as I was told I could. The drop box wasn't working correctly and I waited on hold twice after being hung up on the first time. The second time I was told the computers were down and to call back later. After convincing the agent to talk to me anyway, he had no help to offer and didn't seem to be familiar with the after hours process. Very frustrating.
6 Jun 2016
Pros: Good car. Check in was efficient.
Cons: Smell in the car was horrible. When I asked about it, they said that it was the air freshner used. I believe them but they need to find a better way of making the car smell better.
Check out: could not check out at the office I picked up from because it was closed for memorial day weekend. This was not clear when making the booking online on kayak.
18 Jul 2016
Great Car, Great Price, Very Clean
Pros: Everything was perfect. The car was waiting for me when I got there (1 hour early) Friendly staff.
Cons: Checkout on Sunday Morning was a bit rough, several customers in line with only 2 people on staff. They had to check the cars, move them around. Would have been better if they had a lot person to do all the extra work
7 Aug 2016
Cancelled rental and would never use again!
Pros: I did not like anything!! This site and company was Awful!!
Cons: Arrived to find only one person working with a line to the door. The business office was dirty and hot. The worker represented the business in the same manner. Then without referencing this on the website they wanted to hold $200 extra dollars for using a debit card along with a credit check. Really?
9 Aug 2016
Almost perfect experience
Pros: Seriously, everything was great with only the exception that I address later. The office was close to my hotel -- a very easy walk. The car was nice to drive, clean, and in good shape. The Budget personnel were pleasant and helpful. Checking the car out and then checking it in were easy and quick.
Cons: I wish I had realized I could drop the car off after hours. Instead, I paid to park it at my hotel overnight. The signs that told you about this were on the counter, but when you're standing AT the counter, their position is such that you don't really see them; instead, you are likely to be reading the various signs that talk about toll roads, moving trucks, etc. Thus, I didn't notice this was a possibility, which cost me $26.
14 Aug 2016
Pros: Overall positive experience with this transaction.
Pros: the counter guys were fast and very nice. good price, easy service and a clean car with a great air conditioner.
Cons: the lady behind me in line. such a pushy, impatient white trash lady. didn't know a line works in such an establishment. I'm white, so I know what white trash looks like.
22 Aug 2016
Pros: The gentleman at the counter for pick up was awesome!
Cons: Check in was a little impersonal.
8 Dec 2016
Pros: I liked the fast and courteous service, cleanliness and very personal service. I will use ALAMO whenever I need a rental car. Thanks you very much.
Cons: Nothing at all.
26 Jan 2017
Car Problems Handled OK
Pros: SFO were VERY helpful! And the staff in Anaheim seemed nice.
Cons: Rented a small car and hit the road. About 30 miles later, headed north and far past the nearest Alamo it started to make noises in the right front corner. As far as I can tell, the fender well was dragging on the tire. I got out a few times and there didn't seem to be any damage going on. Called customer support and his only suggestion was to drive back to Anaheim (now closed) or carry on and get it checked at the next Alamo (SFO). I called the next day as the noise was louder and the customer support person suggested I get to SFO and exchange it or get my money back. He said he'd call ahead and let them know, which he apparently didn't do (SOF had NO idea what I was talking about. Anyway, SFO gave us the remainder of our money back and the trip was accomplished OK, so alls well that ends well, I guess.
13 Feb 2017
Pros: Went to pick up car. Paid in full for it.
They we're rude! Left with no car and no refund for up to 7 days
Pros: Super quick service. Employee took time to explain all options. Must come here if you need a rental.
1 Jan 2017
Pros: The Tahoe drive very smooth. The staffs are courteous and helpful. Price is good although they tried to sell the collision waiver hard.
The staff drop me off when returning the car. They save me an uber ride or trying to arrange a pick up after returning the rental. Would rent again at this place
Cons: Car has not been through a good clean job on the inside. Still has footprints on the inside step up. Has some crumps at the bottom of the cup holder
7 Dec 2016
Cons: I placed the pick up time for 12pm but my plane didn't arrive until 4pm. I called them at 4 and they had already given my rental away and no other car was available...only SUV's and sports cars which where exponentially more expensive
Pros: Told me they will call when one is available but never called.
13 Jan 2017
Pros: The reservation was easy and convenient to make. When I got there, I was a little hesitant with the small car that I was given, but soon came to live the fact that the Toyota Prius has amazing gas mileage. I drove approximately 1600-1700 miles and only paid less than $60 for gas for the entire trip. The Huntington Beach location was very accommodating and helpful, and I really don't have any complaints!
21 Jan 2017
Cons: Had to wait more than 30 mins to pick up ny vehicle, and I was charged an alternative location drop-off fee even though I was previously promised that it would be waived.
15 Feb 2017
Pros: Anthony was awesome. Even though the store opened late due to an employee being sick, Anthony was more than accomodating throughout the rental car experience. He made sure that I got free gas too! Overall, great customer service and shout out to Anthony!
Cons: Store opened late. Rental was to be at 8 AM, but store opened at 8:30 AM.
Pros: Convenient location near to the hotel we were staying at.
Cons: The parking lot was a bit confusing; there were cars coming and going and no clear place to park the car I took (my wife dropped me off) to pick up the new car we were renting
7 Jan 2017
Pros: The staff at this location was excellent and went out of there way to try to find the perfect vehicle for me ... and the vehicle (Lincoln Navigator) was very nice.
Cons: I had wanted a 4wd for our family ski trip to Colorado, but they could not promise that the vehicle provided on my pick-up day would be a 4wd (and it wasn't). That just doesn't seem right. They were able to find a very nice large luxury vehicle (Navigator) for me that they brought in from another location that morning ... so I had to wait a bit for it (but no big deal). Fortunately, the lack of 4wd did not become an issue on our trip.