Pros: Staff was very friendly and helpful. Wasn't fancy but they did a great job at a good price. No
12 Jan 2016
Pros: Fast and professional service. Easy transfer to drop off. Clean and fresh smelling car.
11 Feb 2016
Pros: Exactly what we needed. Everything was good, pick up and drop off efficient and the price was excellent.
14 Apr 2016
Cons: There were maintenance lights coming on the dash board to fill up fluids.
5 Jun 2016
wasn't given the vehicle promised
Pros: other than it starting and moving when expected - NOTHING
Cons: when making the reservation was promised a vehicle that would accommodate 5 adults, 3 large bags & 2 small bags - on arrival was told I'd receive a compact car...after appeal I received a 4 door pickup truck - truly less than adequate and much less than reserved....a gas hog ripe off!!!
15 Jun 2016
Above and beyond
Pros: They checked us in and saw that we had 2 kids with car seats and strollers and they upgraded us for free to a larger vehicle. I dont know if we would have fit in the smaller one! Saved our trip!
Pros: The vehicle had a few scrapes on the outside and the seats had stains and a burn hole
11 Nov 2015
Lied about prepay gas "deal"
Cons: I was told that no matter how much gas I had in my tank when returning they would credit my account on a pro rate bases. So you paid for a full tank, but if you came back 1/4 full they gave you a 1/4 of your money back. I returned with 3/8 and they said "sorry has to be half or all full to receive any type of credit" It is a scam!
21 Aug 2016
Pros: Very clean
Cons: Charged for GPS in error. Charged airport fees that I did not know about. Charged for two extra hours I did not know about. I will never use Payless again! Booked for $151 - paid $284.
10 Sep 2016
Pros: Representative at the Myrtle Beach airport was very friendly and welcoming. I can't think of anything negative to mention with the rental from booking to drop-off. Car was excellent. Great experience all around!
12 Sep 2016
Inspect your car!
Pros: The people at Payless were very friendly and helpful, but...
Cons: The car had a blowout on the highway due to completely bald tires. there is no way this car should have gone out the door. It was a serious safety issue. I regret not looking first and demanding a different car. Don't do what I did.
13 Sep 2016
Not a good experience
Pros: From start to finish very poor experience.
When we picked up the car they just handed us keys and said it is parked out on that side of the parking lot. Ok so no big deal we can find the car. However when we did find the car there was nobody with us to inspect which apparently they don't care because when we returned it nobody even looked at. That brings me to the first real problem and that is the car was nasty. It was a 2014/15 impala with 30k miles on it. It should be in decent shape but this one was bad. The smell was terrible, it had cigarette burns everywhere. The back passenger door was missing the handle in the inside to open so all weekend I had to let my daughter out of the back seat. It had scratches and dents all over it as well. Ok so it's just a car we drove it for a week and then returned it. When I brought the car back the girl was trying to tellme I rented from budget not them because she couldn't find me In the system. I told her no I rented from you guys on Friday matter of fact she was the one that helped me. After 15 minutes she finally found me then handed me a piece a paper and said thanks. No signature no questions nothing ? See ya by! Ok so I will probably rent from a more repututable company in the future even if it's more money