Good car and helpful service but reservation location was incorrect
Pros: All the Hertz staff were very helpful and did what they could to make resolve annoyance.
Cons: When I tried to pick up my car at the airport the Hertz rep apologized and said the price I paid was for an offsite location. The airport makes them pay an additional 27% tax for onsite pickup. They offered to drive me the 3 blocks to the offsite location or I could pay the extra 27% to pickup at the airport rental car site. I opted to take the short ride. The offsite rep setup my contract to allow me to drop off the car at the airport site on my return.
17 Jun 2017
Pros: Cheap car, airport location convenient.
Cons: My pickup wasn't at the airport location, it was across town which wasn't clear from my booking. Changing to the airport location wasn't an option.
21 Jun 2017
Good, but cold inside
Pros: Drop off was fast and easy
Cons: Guy would helped me on arrival seemed arrogant and otherwise distracted. It was freezing inside with only a couple seats, not enough for everyone waiting.
26 Jun 2017
Pros: Unfortunately what we liked has been overshadowed by being over charged MASSIVELY
Cons: I'm currently waiting for over $500 in charges to be dropped off of our account!
We were told it would be about $300+ because there's a security deposit and including our rental which would have been only about $110, we were expecting that and it would be returned once the car was checked in on Monday morning.
Well it's Monday and they have charged us over $500, so waiting to see if this will be corrected and our card will be only charged the $110 that we were told, we also took video of our car when we dropped it off and it was fully filled with gas and nothing wrong! So this could change but need the $500 dropped FAST HERTZ!!!!
2 Jul 2017
Bummer at Hertz
Pros: The car was clean, it ran well.
Cons: Agent was not so pleasant, Didn't have a map to point me in the right directions. Gave me the wrong directions
2 Jul 2017
Pros: The location is great!!
Cons: There were 3 open mini-bar bottles in the back of the car.
10 Jul 2017
Pros: Amazing price, great car!
Cons: Nothing. Worked out perfectly and great price!
23 Jul 2017
Cons: Pick up time was noon but they closed at noon. Felt rushed getting there once I found this out.
27 Jul 2017
Pros: Smooth process and easy drop-box for leaving the keys.
Cons: Small location, could use another employee on a busy Saturday.
Pros: Upon arriving to pick up the car, I found that my husband had accidentally reserved the car, online, for the following weekend. The sales representative was very helpful in changing the rental dates and accommodating the later time of day I needed for returning the car. He did this in a way that enabled me to retain the lower rental price that was available through the online vehicle reservation, all without my even asking. Great customer service.
12 travellers who rented a car in Fremont gave the car agency they used an average rating of 8.3