Good car and helpful service but reservation location was incorrect
Pros: All the Hertz staff were very helpful and did what they could to make resolve annoyance.
Cons: When I tried to pick up my car at the airport the Hertz rep apologized and said the price I paid was for an offsite location. The airport makes them pay an additional 27% tax for onsite pickup. They offered to drive me the 3 blocks to the offsite location or I could pay the extra 27% to pickup at the airport rental car site. I opted to take the short ride. The offsite rep setup my contract to allow me to drop off the car at the airport site on my return.
17 Jun 2017
Pros: Cheap car, airport location convenient.
Cons: My pickup wasn't at the airport location, it was across town which wasn't clear from my booking. Changing to the airport location wasn't an option.
21 Jun 2017
Good, but cold inside
Pros: Drop off was fast and easy
Cons: Guy would helped me on arrival seemed arrogant and otherwise distracted. It was freezing inside with only a couple seats, not enough for everyone waiting.
Pros: Upon arriving to pick up the car, I found that my husband had accidentally reserved the car, online, for the following weekend. The sales representative was very helpful in changing the rental dates and accommodating the later time of day I needed for returning the car. He did this in a way that enabled me to retain the lower rental price that was available through the online vehicle reservation, all without my even asking. Great customer service.
6 travellers who rented a car in Fremont gave the car agency they used an average rating of 9.1