Pros: Car was ready even though I was a little early. Vehicle was outstanding and just what we needed for our trip.
6 Jun 2017
Pros: It was easy and everyone we worked with was very nice.
Cons: Not anyone's fault but the systems were down when we went to get the car so it took longer.
10 Jun 2017
Pros: Everything was great! Effortless process and excellent customer service. Thanks!
25 Jun 2017
Pros: Convenient, friendly staff, reduced the rental of my car a bit to make it more reasonable and comparable to what my guests were paying with their Costco discount
Cons: No negative thoughts
29 Jul 2017
Dirty vehicle, but good customer service
Pros: Personnel at BZN location.
Cons: Jeep Grand Cherokee was strange the way it started and stopped constantly in traffic. Not Enterprise's fault, but I would not lease that vehicle again. Also the vehicle was dirty...no floor mats...chips between the seats...not quite full of gas...
The employees allowed us to bring the vehicle back with a half tank as compensation, and that was fine by me.
Customer service was excellent, vehicle was a disaster.
25 Aug 2017
Pros: I never picked up the car I canceled the reservation
5 Sep 2017
Fixed the problem
Pros: When I arrived, the desk staff told me it would be 15-20 minutes for the car to be ready. As I waited, others received their cars. After an hour, I implored for a car, was given an upgrade and offered free fuel. When I returned the car the following day, they comped the entire rental. I was incredibly impressed that they sough to fix the problem from the previous day. I'd gladly use Enterprise again as a result of their attention to customer service.
10 Sep 2017
Excellent pick up at Belgrade (Bozeman) easy drop off at SLC.
Pros: Faultless comfortable car, fuel efficient, no troubles