Pros: Price was competitive compared to other companies.
Cons: Car had scratches and dings. Also the car's interior didn't seem to have been cleaned
24 Mar 2016
Worst car rental experience ever
Pros: Car was ok.
Cons: I Chose the location of Philadelphia airport for my reservation. I got to the Budget location at the airport and after the service person worked on my rental nearly 45 minutes he said I was in the wrong place and that my rental location was a 45 minute drive away. Then he said he could process me as a walk up and after another 30 minutes came up with a price 3 times the amount on my confirmation. I said that was unacceptable and he spent about another 30 minutes voiding it out. This went on and on. They finally gave me a price that was about double what I had reserved. I will never use Kayak or Budget again. If one rents a car at an airport, how are they supposed to go to a location 45 minutes away?? This was totally misleading, inconvenient and cost me twice price I had reserved it for.
1 Oct 2016
Pros: Reservation has been canceled due to the price change than $ 208 to $ 500
Cons: Calling him
2 Apr 2017
Cons: Customer services was horrible. Rude and disrespectful.
18 Jun 2017
Poor choice. Poor customer service.
Pros: Walking next door to Avis.
Cons: Searched for a rental from Philadelphia airport on the Kayak website, after taking the shuttle to Budget, was told my rental was at a location over 30 MILES from the airport. The representative was rude, told me I could take my luggage and get on a bus or pay for a taxi to get up there but they had no cars and couldn't help me. She was particularly unpleasant and walked off into the back without a second look.
Cons: The van had bald tires, maintenance light was on, alot of noise from the back tires. HORRIBLE RENTAL
27 Jun 2016
Pros: The staff was friendly . My van was clean and ready at the time of pickup . Mike took extra time to make sure I was comfortable with the features of my rental. The fee was exactly what I was quoted.
Cons: The van only had a quarter tank, but then I only had to return it with a quarter tank.
12 Jan 2017
Pros: They were somewhat flexible as I had reservation at different branch
Cons: Understaffed, included options without asking, and charged me for gps unit only to find out radio had gps...when I ask for refund on that feature they wouldn't consider
Cons: Hertz left me stranded in their PHL airport office. My reservation was DENIED because my two credit cards that I use all the time were not considered credit cards. The first card I used there was the card I used on the Kayak web site.
They recommended a nearby competitor. SO I walked with all my suitcases and bags on wet, snowy, sidewalk-less, cold, dark streets to "National" who accommodated me on-demand for 1) a lower price and 2) better car. It would have been nice for HERTZ to drive me over there, but oh well.
Perhaps a poor review and stopping my business with them for over 20 years might send a message. Be careful out there people.