Pros: had thrifty reservation and was punted to dollar for a higher price.
Not a great experience.
28 Oct 2015
Not so Thrifty
Pros: There was some damage to the car when it was returned. The local Thrifty outlet did not delay me as a result, but had me fill out a simple form for their claims adjuster. (It remains to be seen, though, how this claim will be handled, since I did not take Thrifty's coverage when I rented.)
Cons: I rented from Thrifty because it showed the lowest price. What I did not know is that unlike some other car-rental companies I have used, Thrifty charges extra for your spouse to be a driver. It cost be more than $400 extra on a one-month rental for my wife to be allowed to drive. That means Thrifty was actually MORE expensive than other companies. Be sure to read the fine print from whatever company you use.
It took about 30 minutes to get from the pick-up location at the airport to the Thrifty rental location that was described as "on airport."
The grill of the car was covered with bugs when I picked it up. Apparently, there had been little or no effort to clean them off when the car was washed.
10 Nov 2015
Pros: The quoted rate was very good
Cons: I frequencies of shuttle. Waited for 35 minutes.
They added insurance when I told them I didn't want it
Had to drive back to rental location to change back agreement.
They charged me a higher rate than the contract rate
13 Oct 2015
Pros: Car ran very well, even if very small. Very easy to park.
Cons: Car had no wiper fluid.
14 Oct 2015
Pros: Rental counter was efficient and fast, car (Altima) was clean and well appointed.
Cons: Hidden charges raised cost of rental somewhat above what we anticipated or would have approved of we had understood them before signing the rental contract.
15 Oct 2015
Cons: Didn't realize that Thrifty was located further away from the airport than I had anticipated. Significantly farther than the other major companies (hertz, avis, etc.) who were located closer to the airport. This wouldn't impact my desire to rent from Thrifty in the future however.
16 Oct 2015
Schiller Park Thrifty
Cons: Picking up the car was extremely slow due to only one person being on duty and moving like it was the DMV. I was the third person in line when I arrived and it took over 30 minutes to get to the counter. Once I got the vehicle I noticed that the rental contract was for $553 instead of the $289 reservation rate. Going back inside was not an option because there were over 10 people in line by that point. The person at the exit gate gave me the managers office number, whcih turned out to be a waste of time because they never answer and will not return calls. I even spoke with the 800 number personnel who left a message for te local manager to no avail. I will never rent form this location again
17 Oct 2015
You'll have to wait to pick up the car
Pros: The price and the car was fantastic.
Cons: The service when picking up the vehicle. The place was so disorganized it took close to an hour to pick up the vehicle and I only had three others ahead of me!
17 Oct 2015
Pros: Car was fine, clean, mechanical etc.
Cons: 40 minute wait in line to get out the door. Only one line so despite reservations had to wait behind walk-up. Only 3 agents, who all sort of came and went at will. The whole process took way too long at 10:00:am.
19 Oct 2015
Car seats stained
Pros: Picking up and dropping off were super easy.
Cons: I paid in advanced through Kayak.com and Thrifty still charged me extra than the agreed upon price.
Cons: I paid twice as much than the reported price on Kayak!
Pricing mentioned on the website was misleading. I got an insurance from allianz with the deal, which was of no use as it was a third party insurance. It was not clear when I booked it though kayak. I also thought that I am getting a special deal but found that there were only compact cars available, nothing was special.
20 Jul 2016
Pros: Bus between Airport and Dollar desk
Cons: I have been up charged with charges i did not requested
I'm thinking about complaining
30 Aug 2016
Cons: Price and selection
12 Oct 2015
Nice car even though it wasn't the right one. Hor
Pros: Nice car, new, and clean
Cons: Took over 30 minutes In line. The truck I rented wasn't on property, told i have to wait even more, rude service, was interrupted several times bc other customers were sent to cars that weren't in the designated spots. Then they tried to sneak in an insurance I denied. Had to return to counter and have them correct it. After I called her out on it she even still tried to sneak it on my bill.
10 Nov 2015
Cons: I realized upon returning that I'd neglected to refill the tank. They wouldn't allow me to turn around and make a quick gas run. A $100 mistake on my part that they could've easily spared me by letting me turn the car around. I'll stick with Enterprise.
23 Nov 2015
Cons: Shuttle was far too long a wait when picking up.
14 Dec 2015
Rude, run down facility & not helpful
Pros: The woman at the counter did seem to sympathize with me about the situation. Regardless her supervisor was unable to contact customer service on their own phones as well the two company reps had different information on the charges for the rental.
Cons: 1. I was told one price (197.00) and then it was changed (679.00) to a price. After going through phone calls to customer service, the rep who was assisting did change the price. When I returned the car I was charged the wrong price again. I haven't spoke with CS yet to get it reversed.
9 Feb 2016
Charged me for gas even though I filled up the tan
Cons: I brought the car back with a full tank and they still charged me a $13.99 fuel fee.
11 Feb 2016
Special Car means a Toyota Prius!?
Cons: Purchased the higher rate for the "special" car selection that was higher than both compact, standard and full size rates and right on par with midsize SUV. Was really disappointed that the car that I was provided was a Toyota Prius upon arrival and could not change it. If I would have know I would have taken a Corolla or Malibu for more size and $30 less. Just thought the experience was shady.
11 Feb 2016
Pros: The team was very quick to pick you up at the airport as well as get you back over to the airport after dropping off the car. It was a good, clean car for my purposes.
Cons: I didn't like all the add on costs! I DESPISE hidden costs! By the time dollar got done adding on all of their additional costs it was an additional $125 dollars!!!!!! I could have gotten a larger car from a larger brand and gotten points on my club card! WHAT A SCAM!