Cons: We were unable to rent the car. The employee was so rude! I reserved the car through Kayak but the Avis directions didn't specify that we needed an alternate credit card, where to find the rental center, etc.
17 Oct 2016
Cons: The service agents I spoke to had no idea what was going on. They couldn't tell me if the return location was open on the day I wanted to return the car. They couldn't tell me if I'd be charged for an extra day if they were closed. I told them repeatedly that there had been a natural disaster (a horricane) and the city had evacuated but they didn't seem to understand at all. I decided to go with a different company.
19 Oct 2016
Fairly smooth process pick up
Pros: Friendly staff, clean office
Cons: Had some trouble locating car once down in garage, no row/spot indicated on paperwork, was told to press car remote and listen for beep...no beep.
21 Nov 2016
Cons: The guy at the front counter of the AVIS in Atlanta was not helpful and could not offer any assistance with my rental.
5 Dec 2016
Not typical for Avis
Pros: The vehicle was ok. That is the only positive comment I can make.
Cons: The staff at the location was so far below any professional standard it was unsettling. Further more, Avis customer care, had no concern or desire to better the situation, that wouldnt have cost me more money.
Cons: I made a reservation, called to confirm that the car was there (they said yes), but when I got there I waited behind a long line of people and was then told there were no cars available. Very frustrating.