Cons: We were unable to rent the car. The employee was so rude! I reserved the car through Kayak but the Avis directions didn't specify that we needed an alternate credit card, where to find the rental center, etc.
17 Oct 2016
Cons: The service agents I spoke to had no idea what was going on. They couldn't tell me if the return location was open on the day I wanted to return the car. They couldn't tell me if I'd be charged for an extra day if they were closed. I told them repeatedly that there had been a natural disaster (a horricane) and the city had evacuated but they didn't seem to understand at all. I decided to go with a different company.
19 Oct 2016
Fairly smooth process pick up
Pros: Friendly staff, clean office
Cons: Had some trouble locating car once down in garage, no row/spot indicated on paperwork, was told to press car remote and listen for beep...no beep.
Cons: I made a reservation, called to confirm that the car was there (they said yes), but when I got there I waited behind a long line of people and was then told there were no cars available. Very frustrating.