Pros: The team was very accommodating. Reserved a vehicle but it was transferred out due to some miscommunication. However, the team handled it extremely well. I left the lot and came back extremely happy. i wouldnt hesitate to come back here again should I visit LA in the future.
9 Jan 2017
Pros: I liked Nothing. They said I couldnt use my licence from Guatemala. I have used it so many times in different states in the US in different rent-a-car companies.
They would not give me a solution nor help. I had to leave, get an Uber and went to anotner rental (National) in which I was treated in a much better way.
29 Nov 2016
Excellent customer service
Pros: I was in and out within minutes. The guys there have great customer service. They dress very nice and professional nowadays that's a very nice touch.
30 Jan 2017
Rental from Laguna Beach rather than Cypress
Pros: I liked the ease of picking up the car closer than where I had originally booked the rental. The Laguna Beach Enterprise agent was able to cancel the original booking and provide a car where I was staying.
Cons: With the booking from Kayak I added insurance and while the original booking was cancelled, the charge for insurance has now showed up on my credit card. I will have to dispute this but just got back today. I hope this process will be easy.
Cons: I was given wrong information when I called the budget hotline or customer service line. I was told I can use a debit card because I am over 25 and didn't need a credit card. When I got there first of all they had no cars at all... this was before I knew I could not use my debit card. They said they had 2 cars left.... a pathfinder and jeep compass. The people next to me just rented the pathfinder and then was informed the compass was not even on the lot. The lady was super rude!!!!! I rented a small size car and asked her since there are none here can you call another rental place to see if they have any. Was told it is to close to closing time. The overall experience was AWFUL!!!!!!!! the customer service was HORRIBLE!!!!!!!!!!!!!! I did not leave with a car. I told the lady I have no problem getting a credit card..... again left without a car!!! It was overall a HORRIBLE experience..... I do not take this out on Budget in general but the place that is renting your cars..... needs to be checked out!!!!!