Pros: The team was very accommodating. Reserved a vehicle but it was transferred out due to some miscommunication. However, the team handled it extremely well. I left the lot and came back extremely happy. i wouldnt hesitate to come back here again should I visit LA in the future.
9 Jan 2017
Pros: I liked Nothing. They said I couldnt use my licence from Guatemala. I have used it so many times in different states in the US in different rent-a-car companies.
They would not give me a solution nor help. I had to leave, get an Uber and went to anotner rental (National) in which I was treated in a much better way.
29 Nov 2016
Excellent customer service
Pros: I was in and out within minutes. The guys there have great customer service. They dress very nice and professional nowadays that's a very nice touch.
30 Jan 2017
Rental from Laguna Beach rather than Cypress
Pros: I liked the ease of picking up the car closer than where I had originally booked the rental. The Laguna Beach Enterprise agent was able to cancel the original booking and provide a car where I was staying.
Cons: With the booking from Kayak I added insurance and while the original booking was cancelled, the charge for insurance has now showed up on my credit card. I will have to dispute this but just got back today. I hope this process will be easy.