Cons: The problem was with Kayak not Avis. I made my flight reservations from Newark to Memphis using Kayak for an American Airlines flight. I then made a reservation to rent a car right after I made the airline reservation. Kayak found a deal for $70 was great. When I got to the airline rental counter in Memphis airport I was informed that my reservation was at an Avis 10 miles away but my return destination was the memphis airport. If I wanted a car at the airport it would be $360 for two days. I advised them I booked through Kayak and they said this happened all the time but they could not change the price. I did not accept the car or sign a contract yet Avis now has a pending charge on my credit card for $360. I have filed a complaint with Avis and they said it should clear in 24-48 hours, well it hasn't. I blame this on Kayak and I have serious reservations about using your service again.
Save yourself a headache - Do not rent from budget
Cons: They gave away my reservation and couldn't find a replacement until and hour later and when they finally did they wouldn't take any form of payment except credit card and turned us away after wasting all our time. The customer service representative at the front desk was rude and ignored us half the time we were there.