Cons: I needed directions to return one way rental to Logan Airport bur could not get through Avis phone system to talk with a person at Logan. I was only able to talk with some who read to follow car rental return signs.
Pros: The staff was friendly and courteous. They greeted us promptly and assisted us in our reservation. They didn't have anymore cars so they have us a free upgrade. They dropped us off at the airport.
Cons: They were able to drop us off at the airport, however they were not able to pick us up from there because they had an enterprise in the airport. Also after realizing that, they would allow us to transfer the reservation without paying extra, so we had to take a 17.00 cab to the other enterprise.