Cons: Not being able to change drop location without additional fees
18 Nov 2015
Pros: Everything was easy as pie!! No drama and flawless.
19 Nov 2015
Pros: Was upgraded from a caravan to town & country. Great extras with comfy drive. Easy to book & easy to return.
Cons: Did not have a minivan that was booked. Did offer a SUV at a discount, but too small for my propose. One was due to be returned,so had to wait 30 minutes for it.
3 Jan 2016
Pros: Speedy drop-off process. Didn't have to wait in a line.
12 Sep 2016
Cons: Customer service was terrible.
13 Sep 2016
Charged wrong card
Cons: Lady at the desk was rude. Car was way too small. They charged the wrong card. Which is funny because they had me sign for everything. But then they charged my husbands card after they assured me it would go on the correct card. Not happy.
18 Sep 2016
Pros: Very helpful
11 Oct 2016
Pros: No pick up over drop off offered
24 Apr 2017
Cons: I was charged double then what your price was. I knew it would be more because I picked up the insurance. But double is ridiculous and I will never use budget again. The customer service man was polite and friendly but could do nothing because he worked for Avis. Not pleased at all for what I spent for truly only 2 days.
8 May 2017
Pros: liked the kia soul and liked the price
Cons: no one at Logan airport to receive car and give me a receipt
Pros: Kelley was a wonderful associate, who took time to actually have a conversation and explain my options to me. I was upgraded to a bigger vehicle (all the compact were gone) but Kelley gave me a few to choose from.
Car was clean, Great value for the money!
12 Apr 2016
Pros: Great people at a great company! I highly recommend!
3 Jul 2017
Tried to pull a fast one
Pros: Reserved car was ready for pickup and there was no line.
Cons: He attempted to convince me I had to pay a hidden $95 drop fee. He said I didn't select another location when I reserved the car. I showed him my confirmation email that shows me dropping at another location but he didn't care. I canceled the reservation.
14 Jul 2017
Reservation confirmed, no cars available
Cons: The fact that I was able to reserve a vehicle that wasn't available and there were no other vehicles available at the location
Pros: Car was like-new and very clean. Drove and handled very well.
Cons: The car's climate control was a bit frustrating (occasionally would switch back to outside air, couldn't figure out why). Also didn't have cruise control, which was uncomfortable for a 10-hour drive.
25 Sep 2016
Cons: They didn't have the vehicle I reserved, which was fine. But, they gave me a small SUV. The vehicle wasn't clean and drive horribly. The transmission kept slipping, the handling was awful, and as an aside, the radio would only pick up a station or 2 even in a metropolitan area.
26 Sep 2016
Pros: Great, friendly service and convenient.
28 Sep 2016
Pros: I was pleased with the value of this vehicle.
Cons: This vehicle had damage all over the exterior, which was duly noted prior to taking possession. The windows were dirty.
Cons: Car tires were wabbling/shaking all the way
Engine oil change reminder massage kept coming
Up all the time.
Old jps (for extra charge) not updated
Took us to Manhattan instead of queens at midnight
had to pay more toll fees
3 Nov 2016
Cons: I had a car reserved and there were no cars available when I arrived. Had to use Alamo instead.