Pros: Everything was great. The car was clean and reliable. The staff were friendly and helpful! And the price was very reasonable! Overall impressed!
17 Jan 2017
Overcharged with no explanation.
Pros: My experience was fine until I received my bill. I was quoted $283. 80 for a rental from Dec 22-Jan 1, 2017. My bill was 438.76. I was supposedly given a USAA upgrade, fee waived, by the Hertz associate, but this is not the case. I would like to talk to customer service at the earliest opportunity. I will be sending my original quote to customer relations. Confrimation #: H1072884545
Joel Corey Woods Jr
19 Aug 2016
They couldnt find my reservation. I had to rent el
Cons: Hertz did not find my reservation. I had to pay $120 with Avis to find a car. Not sure what happened, but I'd like an explanation from Hertz + Kayak
23 Sep 2016
Pros: The price was exactly as stated on website.
Cons: The staff could have done a quick review on how to operate this particular vehicle.
17 Oct 2016
Cons: The rate given online was not honored at counter
20 Oct 2016
Pros: Friendly service
Cons: Computer issues did take some time but luckily was not in a rush
22 Nov 2016
Terrible customer service
Pros: Cheap, fuel efficient
Cons: Rude customer service agent at pick up. Kept asking to upsale me into an SUV when I clearly told him I was looking for fuel economy on this trip.
At drop off we arrived 3 minutes after close, but before the employee had left. I realized I was going to have to use the drop box and tried to ask him what I needed to do, but all he would say is that I had to pay an extra day and marched off. I had to call customer service to get the full details on what info they needed from me for the drop box. They weren't very helpful, but it got done. Now I'm stuck paying an extra day for a car I no longer have because I was 3-4 minutes late, despite Hertz website stating there is a 29 minute grace period for drop off.
14 Jan 2017
Information provided by Kayak was wrong
Cons: On our confirmation docs it said they were open until 6pm, we showed up at 5pm and they were close. This killed the first 2 days of our trip. You should compensate us for that.
Cons: I rented a car, reservation confirmed, only to have them tell me they could not rent to me when I showed up due to some obscure charge for $114 from 4 years ago. They could not tell me what the charge was, nor let me pay it to get the car. They said their accounting department had to fix it and that they were closed on the weekends (when they do their most business). They made me walk 4 blocks in the pouring rain with my luggage to Avis who did not have any cars to rent. I then had to Uber back to the airport, and pay 3x the original rate from Hertz. On top of all that, Enterprise still billed me for the car I never rented.
7 Nov 2016
Pros: Good vehicle, worked properly and looked nice
Cons: The place where we were supposed to pick up our car closed 30 mins early. This forced us to go to another location - 20 mins away - to pick up the car and also pay AN ADDITIONAL $5 since it was from an airport. It was either pay the $5 or forfeit the rental.
The customer service rep even asked if I was sure if the place was closed. Yes, pitch black office with a locked gate.