Pros: The enterprise location I paid for the car with couldn't pick me up, so they transferred it to a location that could pick me up, even though that location wasn't offering the price I paid. The car was new and pristine.
I needed to rent a car while shopping for another. I was able to buy a car after only one day of my three day rental. They took it back after one day and credited me for the other two. I was able to return it to another location next to that dealership. No questions asked. Everyone was very kind and friendly.
Cons: Limited weekend hours. I got lucky and the location I went to was open, but trying to get in touch with anyone on the weekend proved impossible.
19 Nov 2016
Very considerate people gave me a great experience
Pros: As soon as they found out there were some problems with the car I rented they gave me a big discount without thinking twice.
Cons: The car I rented hadn't been completely checked for problems - the oil was low and the brakes needed changing.
15 Oct 2016
Pros: Awesome staff! Very friendly.
Cons: Location in proximity to airport, and no pick-up/ shuttle service
21 Oct 2016
Cons: This office charges a drop if the car is dropped off to the RDU location. Can this be eliminated/addressed, please?
3 Jan 2017
Pros: Everything! Awesome vehicle selection, customer service and easy return.
Cons: No complaints here
9 Jan 2017
Pros: Professional and friendly staff. Great car at great price. Convenient pickup location sealed the deal.
Cons: Had to caccel it wasnt the airport place and wouldnt transfer reservation
8 Apr 2016
Pros: Absolutely Nothing, customer service was terrible.
Cons: Rental car broke down I had to find transportation to pick up another rental at my expense. Not only did I jot get another rental no one seemed to care if I was provided transportation or not. I will never rent a car from Hertz again
7 May 2016
Pros: It was a convenient location for pick up & to drop off the rental car. Staff was courteous.
28 Oct 2016
Cons: The car was really dirty.
12 Nov 2016
Wouldn't let me cancel the rental
Pros: Hertz wouldn't let me cancel my car reservation even though my trip was cancelled two weeks before going. Not the service I'm used to.
Cons: I had to cancel my trip but still got to pay for the rental car. Seems dishonest to me.
25 Apr 2017
Cons: the location did not even have a representative or car there once I arrived had to call another location which was located more than 45 mins away which caused me to leave later than necessary for my trip arriving late and having to move the check in time as well