Pros: SUPER value, especially as compared with rates on St. John. Renting on St. Thomas and paying the $50 round trip on the ferry is DEFINITELY the way to go.
I rented at the office in Charlotte Amalie, which is located outside of the airport, and the cost was a lot lower. Despite what the website said, they allowed me to return it to the airport for no extra cost.
Staff was extremely friendly and helpful.
Cons: St. John's roads are insanely steep and curvy. Transmission was not in great shape, and the car really strained, sometimes coming to near stops on steep inclines, even in low gear. Given my experience, I'd opt for a Jeep type next time.
6 Jan 2016
Cons: When we arrived at the airport, A bit apprehensive having never been anywhere that requires driving on the left side, our 4 door Jeep was not available. The clerk did not seem too concerned with this. She was checking her watch the entire time as if we were keeping her from something else much more important. She gave us a beat up Toyota Camry. No SUV's available. I am 6'6" tall which made it a tight, uncomfortable, fit. It was dirty & smelly. I mean REALLY smelly. We had to postpone our plans for our day in order to wait around for the car to be swapped "IF", as she put it, a Jeep becomes available. Not a great start to a vacation.
28 Jan 2016
Pros: The agent was very helpful
the price was affordable
2 Feb 2016
Budget in St Thomas
Pros: The location was actually in town, and not at the airport, This suited us much better as we were staying on a boat in a marine nearby.
14 Feb 2016
Didn't have car we reserved!
Cons: They didn't have the car we reserved. It forced us to upgrade to a more expensive vehicle and pay more than we planned. If we wanted the car we reserved we would have had to sit and wait for one to be returned and cleaned before they could give it to us. This is not acceptable.
23 Feb 2016
Pros: We found two roaches in the car. Tires in the car were worn out as well.
6 Mar 2016
Good car but pickup a hassle.
Pros: New car, Toyota Yaris, handled well on mountainous roads of St. Thomas. Good on gas.
Cons: The car I booked at STT (ST. Thomas USVI airport) with Budget actually turned out to be an off-site nearby and NO shuttle to get there. Had to pay $15 for a short cab ride AS THERE IS NO COURTESY SHUTTLE. Advertised rate for airport was misleading. A true airport Budget vehicle was charging $60 more than our Budget booked rate for STT ON KAYAK.
4 Aug 2016
Car described on website not available
Cons: Car described was not available and kayak price was not honered.
Cons: Selection of cars was not accurately listed on kayak. For ex. We requested a mustang and got a VW. We loved the VW anyways, but other Kayak customers may want to know ahead of time. That's the only negative thing I could think of.
19 Oct 2016
Excellent customer service and positive "can do" a
Pros: I had an early flight on the 18th and they met me 1.5 hours earlier
(06:30) prior to opening (0800) in order to accommodate my schedule.
They unsolicited a call to me to coordinate an early meeting to turn the car in and give me a ride to the Airport. Excellent customer service !