Pros: Super easy pickup and drop off. The car was clean and as advertised. Was able to directly connect my phone to the audio system via USB, which was a major plus.
23 Nov 2016
Great deal, great car, great!
Pros: The experience of conveniently renting a car
Cons: The pickup/dropoff site did not have a sign, so our agenda was delayed considerably as we drove aimlessly around the general vacinity. Finally, by some margin of chance, we decided to pull into an auto body repair shop, and surprise! There was a Hertz rental office in the very back hallway.
It was nothing short of confusing.
26 Nov 2016
I left in an uber because they didn't have any car
Cons: They didn't have a car even though I had a reservation so I couldn't go home home to my family for thanksgiving. I sat home alone,
27 Nov 2016
Cancelled reservation when we landed!
Pros: Nothing, no rental.
Cons: I confirmed before we departed and upon landing received a call that our reservation had been cancelled because they rented out all their cars, although less than 3 hours before they confirmed our reservation.
24 Dec 2016
Pros: First car given to me had a brake light out. Was not accounted for in report. Staff was not unfriendly, but clearly would rather be doing something else. Second car was fine, smelled like smoke, but otherwise clean and in working order.
2 Jan 2017
Kayak Car Rental Horrible Experience
Cons: Got to the airport only to find out that Kayak had called the booking at airport then booked with a company 10 min away from the airport and the location was closed when I landed!!!
4 Jan 2017
Cons: No one from hertz was at the counter when I went to check in. I left something in the car and had to have a friend in the Nashville drive to Brentwood because the man didn't "have time" to go check the car to see if it was in there. The car was parked right outside his office. Terrible customer service.
22 Jul 2016
Are you f#%*ing kidding me?
Cons: Confirmation email gave me the wrong address for the pick up location. The address I got didn't exist.
When I finally got to the right location, there was no rental car, not the compact I booked. They had one minivan for double the rate I originally booked at.
I waited in line, when it was my turn, the man behind the counter told me to wait longer and gave my place in line to a woman behind me for no apparent reason.
16 Nov 2015
Cons: The location listed on kayak was not where the hertz location was. It was 3 miles down the street. When I arrived at 11 for my 11 pickup. No one was there. I had to wait until they came back from lunch. Clearly listed 11 am as a pick up time. Later that night, realized the headlights didn't work. I work 3rd shift. So.... I called and tried to return the car to another location because where I picked up was closed. The other location told me they didn't have an exchange car for me. Called the 24 hour customer service. They told me they would tow me back and forth that night to where ever I had to go but never showed up. Lost a day of pay because hertz said they wouldn't pay a ticket if I was pulled over for the light. Next day traded the car, the next car had working lights but 2 nails in the tire and I had to constantly add air. Couldn't return that car either. Couldn't drive the cars too much drama very inconvenient. Never offered a discount or an apology. Won't be going back here!
4 Feb 2016
Pros: Clean car, friendly staff.
Cons: Charged me for additional insurance even after multiple requests not to then wouldn't refund it.
Cons: 25 drop fee for dropping off at a different location.
11 May 2016
Cons: When I was making the reservation on Kayak, I didn't see that I would have to put down a $150 deposit and that damage waiver was $17 per day. Quite a shock to my budget.
30 Dec 2016
Never renting from Kayak again
Pros: The actual van was nice
Cons: You rented me a car that was not at the airport. I had to leave my wife and two small children, take a cab to the car for $25 and race back to get them. I then had to spend another $25 in change fees to drop the car at the airport. Never ever renting with you again.
17 Jan 2017
Pros: The staff were very friendly and accommodating. I was coming from outside their normal radius, and they had no problem dropping me back off despite that.
Cons: Although I reserved a sedan I ended up with a mini-van. Not terrible, it got me where I was going.
4 Feb 2017
CAR NOT AT AIRPORT AS PROMISED
Cons: My reservation, and the confirmation, stated that my car would be available "on airport." When I arrived at the desk, I was advised that the car was located 20 miles away from the airport, and in the opposite direction from where I was going. I was told that this "happens all the time" and that I "would have to "Uber" over to the offsite location to pick it the car. That was, obviously, ridiculous, particularly since I don't use Uber and a cab would have cost $50-100 in the opposite direction. I was required to rent another car, at a much higher charge, from Budget. I can provide a screen shot of my confirmation that states that the car was "on airport." My recent experiences with Enterprise, this one and a recent smoke-stained car- have been very unpleasant.