Pros: Super easy pickup and drop off. The car was clean and as advertised. Was able to directly connect my phone to the audio system via USB, which was a major plus.
23 Nov 2016
Great deal, great car, great!
Pros: The experience of conveniently renting a car
Cons: The pickup/dropoff site did not have a sign, so our agenda was delayed considerably as we drove aimlessly around the general vacinity. Finally, by some margin of chance, we decided to pull into an auto body repair shop, and surprise! There was a Hertz rental office in the very back hallway.
It was nothing short of confusing.
26 Nov 2016
I left in an uber because they didn't have any car
Cons: They didn't have a car even though I had a reservation so I couldn't go home home to my family for thanksgiving. I sat home alone,
27 Nov 2016
Cancelled reservation when we landed!
Pros: Nothing, no rental.
Cons: I confirmed before we departed and upon landing received a call that our reservation had been cancelled because they rented out all their cars, although less than 3 hours before they confirmed our reservation.
22 Jul 2016
Are you f#%*ing kidding me?
Cons: Confirmation email gave me the wrong address for the pick up location. The address I got didn't exist.
When I finally got to the right location, there was no rental car, not the compact I booked. They had one minivan for double the rate I originally booked at.
I waited in line, when it was my turn, the man behind the counter told me to wait longer and gave my place in line to a woman behind me for no apparent reason.
16 Nov 2015
Cons: The location listed on kayak was not where the hertz location was. It was 3 miles down the street. When I arrived at 11 for my 11 pickup. No one was there. I had to wait until they came back from lunch. Clearly listed 11 am as a pick up time. Later that night, realized the headlights didn't work. I work 3rd shift. So.... I called and tried to return the car to another location because where I picked up was closed. The other location told me they didn't have an exchange car for me. Called the 24 hour customer service. They told me they would tow me back and forth that night to where ever I had to go but never showed up. Lost a day of pay because hertz said they wouldn't pay a ticket if I was pulled over for the light. Next day traded the car, the next car had working lights but 2 nails in the tire and I had to constantly add air. Couldn't return that car either. Couldn't drive the cars too much drama very inconvenient. Never offered a discount or an apology. Won't be going back here!
4 Feb 2016
Pros: Clean car, friendly staff.
Cons: Charged me for additional insurance even after multiple requests not to then wouldn't refund it.
15 Apr 2016
Pros: They took off $25 for my extra cab ride. Fair enough.
Cons: HERTZ doesn't have a location at the address that was given for Nashville.
8 May 2016
How much is my rental - Really?
Pros: Not much...
Cons: I went to pick up my rental at 7:30am and was told my rental would not be ready until last noon.
There are no reasonable Saturday hours and no Sunday hours at the location I chose.
I went to return the car at 7:30am and the rep showed up to open up at 7:37am.
Kayak quoted the price 58.84 which is to include taxes and fees. Hertz charged me 74.23.
3 Aug 2016
Cons: I am not experienced at car rental nor using your l site. I do know entered the location of the car rental site to be Nashville Airport and when I got there I discovered it was an off site rental. The Airport Hertz Car Rental Desk would not match the remote location price. I had to get a cab and the cab driver could not find the location on the GPS. On the return I was not able to locate the return site. My GPS could not find the location. I asked local people and they did not know where the location was either. My was totally unacceptable and an inconvenience to a point I almost missed my flight,
Car was great!