Overview

Hotel Puerta De Alcala

Fausto Elhuyar, 9, 28802 Alcalá de Henares, Madrid, Spain
+34 918 025 460

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+34 918 025 460

Overall guest ratings

7.8/10 Good
based on 595 reviews

Review highlights

  • 9.1
  • 8.8
  • 4.8
  • 4.7

Good to know

  • Very quiet

Nearby

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    About

    Located near a train station, Hotel Puerta De Alcala is a great choice for a stay in Alcala de Henares. Guests can grab a bite to eat at the coffee shop/café, and the spa tub makes for a relaxing end to the day. An outdoor pool and a sauna are other highlights, and rooms offer deep soaking tubs and refrigerators.

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    Amenities

    • Free Wi-Fi
    • Facilities for disabled guests
    • Outdoor pool
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Storage available
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    based on 635 reviews
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
      9.0 "90% thought the service was very professional."
    • 8.8 "Good value."
    • 8.3 "Location is great."
      8.4 "Great parking, according to 84%."
      9.3 "93% thought it was easy to get to the train station."
      8.0 "80% thought parking was inexpensive."
      7.1 "Easily accessible by car, said 71%."
      10.0 "100% liked the proximity to shopping."
    • 6.5 "Breakfast is mediocre."
    • 6.1 "Average comfort."
      6.7 "Only 67% said rooms were big enough."
      6.0 "Only 60% thought the air conditioning was adequate."
    • 4.8 "Rooms are not good."
      4.3 "57% didn't like the uncomfortable beds."
      0.6 "94% thought the tv was sub-standard."
      2.8 "72% thought they were poorly maintained."
      4.8 "52% complained about the bathroom."
      1.2 "For 88%, the rooms looked old."
      3.3 "67% found problems with the furniture."
    • 4.7 "Bad amenities."
    • 3.8 "Pool is below average."
    • 3.3 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
    • 3.3 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    based on 330 reviews
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
    • 9.0 "Excellent value."
    • 8.0 "Location is great."
    • 7.2 "Good breakfast."
    • 5.9 "Average comfort."
      6.3 "Only 63% said rooms were big enough."
    • 4.8 "Bad amenities."
    • 4.2 "Rooms are not good."
      4.3 "57% didn't like the uncomfortable beds."
      0.6 "94% thought the tv was sub-standard."
      2.6 "74% thought they were poorly maintained."
      4.1 "59% complained about the bathroom."
      1.0 "For 90%, the rooms looked old."
    • 3.3 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
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    Overall rating

    8.2 Excellent
    based on 107 reviews
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 8.3 "Location is great."
    • 6.3 "Breakfast is mediocre."
    • 6.3 "Average comfort."
    • 4.9 "Rooms are not good."
    • 4.3 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
    • 4.0 "Pool is below average."
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    Overall rating

    7.8 Good
    based on 196 reviews
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.9 "Good value."
    • 8.6 "Location is great."
      8.7 "Great parking, according to 87%."
    • 6.4 "Breakfast is mediocre."
    • 5.9 "Average comfort."
      6.5 "Only 65% said rooms were big enough."
    • 5.0 "Rooms are ok."
      4.0 "60% didn't like the uncomfortable beds."
      1.2 "For 88%, the rooms looked old."
      0.5 "95% thought the tv was sub-standard."
      2.9 "71% thought they were poorly maintained."
    • 3.1 "Horrible vibe."
      2.4 "76% criticized the unstylish hotel."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Very quiet"
    data provided by TrustYou

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