- All reviews
Pros: The drop off was easy. We were heading to the Amtrak station from there and they gave us excellent directions on taking the Max- dropped us off at the Max station as well.
Cons: PICK UP. The person waiting on us was extremely pushy about purchasing their insurance coverage. I have had many rental car experiences over the years and this was the WORST.
Pros: Nothing - ACE and Airport Van Rental did a terrible job all around. They presented mis-leading information in the contract, including say the renter had unlimited mileage when in fact that was not the case.
Cons: Transparency with contract details and satisfactory customer service. The entire experience was terrible from start to finish
Pros: First, there is no shuttle from airport to rental company as advertised. They made us take a lyft to the site. Then after over an hour of waiting, gave us a van with expired registration. Then when I notified them of expiration they tried to tell me it is ok. WTF!!!
Cons: Everything! I felt uncomfortable driving the vehicle the entire time!
Cons: No shuttle but said they'd call us a Lyft. We arrived and called and called - no answer for 15 mins! At off site office, 2 people ahead of us. Took 40 minutes! Other than that, great. Beautiful van, easy drop off B4 they opened, key in slot. But had to call our own Lyft back to airport. Great price!
Overall friendly and good rental
Pros: Friendly staff, clear car, as advertised, and reasonable price
Cons: Limited number of staff so had to wait until the staff member was in.
Pros: Cheaper rate than any other car. Staff was very kind and helpful.
Cons: You had to buy an Uber/Lyft to get there. They don’t have a pick-up van. The pick-up process was not easy and required me to call numerous phone numbers until I was able to speak to someone at the company to learn that I had to get my own ride there.
Cons: No "real" airport shuttle service makes it pretty hard to use if you have a large number of passengers or bags.
Cons: My reservations were cancelled the day before my arrival and no options were made available. They overbook and had nothing. I had to pay double the fee at another facility. So disappointed and upset at the unplanned expense
Cons: Waited 30 minutes to get checked. Was abruptly told that the insurance I paid for online wouldn't apply to the vehicle I was renting and that I should get their insurance. After another 10-15 minutes of checking in, I was shown then passenger van I would be renting for $180/day to see it had a huge dent in the side. I was running late at that point and it didn't look like they had other options anyway so I had to take it. There was no consideration or apology from the business for the state of the vehicle. I could have rented the same vehicle from Rent-A-Wreck for half the price.
Called me up the day before the trip to tell me they were out of cars.
Cons: I had to make another reservation, costing me an additional $400.
The people working were great. Unfortunately there were not enough.
Pros: The car was new and clean.
Cons: Office was under staffed. We waited for 45 minutes to pick up our car and there was only two customers in front of us in line when we arrived.
Pros: Friendly ,upgrade vehicle
Cons: Shuttle took 25 mins
Other suppliers in Portland scored
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Where can I find Ace hire cars in Portland?
Address11100 NE Holman St
|Monday||08:00 - 16:00|
|Tuesday||08:00 - 16:00|
|Wednesday||08:00 - 16:00|
|Thursday||08:00 - 16:00|
|Friday||08:00 - 16:00|
|Saturday||08:00 - 14:00|
|Sunday||08:00 - 14:00|
Phone+1 503 946 3789
FAQs about renting a car from Ace in Portland
What is the most popular car hire from Ace in Portland?
Full-size (Ford Mustang Convertible or similar) is the most frequently booked car hire type from Ace in Portland.
How many car hire locations does Ace have in Portland?
Ace has 1 car hire location in Portland. Take a look at our Ace hire location map to find the best car hires near you.
Does Ace have a car hire location at the airport: Portland airport (PDX)?
Does Ace offer shuttle or airport pick-up services from Portland airport (PDX)?
No (according to our data)