4.0
The person when I pick up was angry, the car was dirty and then before return I filled up the gas and they charge to me 20 bucksReviewed 21 May 2024
review from 8.0
Pick up was great and quick! Vehicle was great except it pulled to the right, needed an alignment or something. Drop off at airport - not so good. Hard time finding someone who spoke English, long walk to the shuttle and I was with my elderly mom who needed a wheelchair, and they were in a hurry for me to remove our bags and leave the car. Totally different from the pick upReviewed 18 May 2024
review from 10.0
Customer Service was professional and courteous! Great vehicle assigned.Reviewed 19 Apr 2024
review from 10.0
Good service, price and easy return. Only small issue was that van was dirty inside and gas tank wasn't full.Reviewed 7 Apr 2024
review from 2.0
Service in West Palm was friendly, but slow. Not enough staff to handle customers. Car was not clean, had paint chips and scratches and during trip passenger side mirror stopped working. Dropped off car in different location. Agent disinterested and overcharged for gasoline. On line help associate was very helpful.Reviewed 19 Mar 2024
review from 2.0
Budget didn't have the car we reserved and forced us to take a minivan. Upon return, there was no one to process our drop off so we left the car. When someone finally checked it in, it was 13 minutes late and they charged us an extra day! Now I can't find anyone to try to get this sorted out! VERY disappointing.Reviewed 14 Mar 2024
review from 2.0
BEWARE!!! Super used car, 64K miles, smelly, slight sound from the engine and they are trying to charge me for a tiny bit of sand on a floor mat as being a stain.Reviewed 11 Mar 2024
review from 2.0
Worst experience ever, no one available to help or give a receipt at turn in. hundreds of cars all over the parking lot. total chaos. the local office does not answer their phone. the 800 phone is manned by total untrained individuals. Stay far away from Avis, Budget, Payless. Systems are in total disarray. Still trying to get answers.Reviewed 29 Feb 2024
review from 2.0
It was a complete disaster picking up the car. Long lines, no one working. The first car they gave me was not in the spot they told me it would be. I had to go back, they gave me another car, when I opened the door there was a woman in it. We both had the same car. I went back to the desk again (mind you, there were a ton of people in line and a ton of people with issues. I finally (after a long wait) got a car on the third attempt. NEVER AGAIN. Never trust a company with the oldest technology on the planet.Reviewed 27 Feb 2024
review from 2.0
Need more staff, took almost an hour to get paperwork doneReviewed 15 Feb 2024
review from 2.0
They do not have the cars available that you sign up for. If you want a convertible, look elsewhere.Reviewed 11 Feb 2024
review from 10.0
Great friendly customer service! However, had to wait far too long ( 50 minutes) to line up to get to the counter! Too many people, not enough staff!Reviewed 6 Feb 2024
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