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Air New Zealand customer reviews
8.2
Based on 664 verified guest reviews
7.6Food
8.1Comfort
8.8Crew
7.9Entertainment
8.4Boarding
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Pros:Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had.
Pros:Crew and entertainment good
Cons:More leg room
Pros:Excellent overall service as usual from start to finish
Pros:Comfortable seats and good service
Pros:Great service
Pros:Clean modern plane, on-time, nice Regional lounge
Pros:The business class on Air New Zealand is the space and comfort level all airlines should have in all classes of seating. I could comfortably fly to Europe from California in business class on this airline.
Pros:Comfortable lots of entertainment options clean flight attendants were kind
Cons:no vegetarian options in the main meals
Pros:Best airline meal I have ever had in. 50 years of flying.
Cons:The seating configuration in business class
Pros:Food was good
Cons:Customer service and ability to sort out technical issues were truly appalling. My touch screen monitor crashed and the controls that would enable me to alert crew members for any concerns also didn't work. Both issues happened twice. The second time, I informed them that if these technical issues continued to fail and couldn't be resolved, I needed to be placed in another seat, of which I specifically told them was not to be a seat far behind my current row seat. Instead, they went and offered me a seat that was 22 rows behind, especially after I had paid extra fees to sit in the seat I was given higher up the aisle. I also informed them that I wasn't feeling well and the closer I was to the exit when we landed, the better. They ignored these concerns. That is unacceptable considering that it was their system that was faulty in the first place that led to these problems. Their staff also failed to regularly walk the aisles to ensure customers were okay with the service. I've been on planes whereby the crew is constantly walking around to ensure everyone is being taken care of. For example, I had a great experience with Korean Air where I saw staff every 10-15mins checking on customers. Air New Zealand completely failed in this regard. When my system crashed the second time, because I couldn't call anyone in the crew using the controls on my touch screen, and the person sat next to me was asleep (didn't want to wake him up to use his device to call!), I waited 25-30mins before going up to the crew station to seek help. I had to wait an additional 10-15mins before I even saw someone at the crew station. There are some other issues I encountered but the above were the main ones. This is the first time I've actually had to criticize an airline for it's customer service. I've been travelling for over 25 years and never encountered what I did today. I certainly won't be flying with them again.
Air New Zealand flight status
Sun 4/21
Air New Zealand route map – Which destinations does Air New Zealand fly to?
Find out which destinations you can fly to direct with Air New Zealand by entering your departure airport. If you want to know whether Air New Zealand flies a certain route, enter both the departure and destination airport before hitting search.Sun 4/21
All Air New Zealand flight routes
| Flight no. | Departure airport | Arrival Airport | Duration | Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|---|---|---|---|
| 563 | Auckland (AKL) | Christchurch (CHC) | 1h 25m | • | • | • | • | • | • | • |
| 5270 | Auckland (AKL) | Kerikeri (KKE) | 0h 50m | • | • | • | • | • | • | • |
| 5081 | Auckland (AKL) | Nelson (NSN) | 1h 30m | • | • | • | • | • | • | • |
| 5720 | Blenheim (BHE) | Wellington (WLG) | 0h 30m | • | • | • | • | • | • | • |
| 5759 | Christchurch (CHC) | Dunedin (DUD) | 1h 5m | • | • | • | • | • | • | • |
| 5622 | Christchurch (CHC) | Hamilton (HLZ) | 1h 45m | • | • | • | • | • | • | • |
| 5719 | Christchurch (CHC) | Invercargill (IVC) | 1h 25m | • | • | • | • | • | • | • |
| 5774 | Christchurch (CHC) | Napier (NPE) | 1h 35m | • | • | • | • | • | • | • |
| 5764 | Christchurch (CHC) | New Plymouth (NPL) | 1h 30m | • | • | • | • | • | • | • |
| 5842 | Christchurch (CHC) | Nelson (NSN) | 0h 55m | • | • | • | • | • | • | • |
| 5180 | Christchurch (CHC) | Palmerston North (PMR) | 1h 20m | • | • | • | • | • | • | • |
| 5788 | Christchurch (CHC) | Rotorua (ROT) | 1h 45m | • | • | • | • | • | • | • |
| 5806 | Christchurch (CHC) | Tauranga (TRG) | 1h 55m | • | • | • | • | • | • | • |
| 5746 | Dunedin (DUD) | Christchurch (CHC) | 1h 5m | • | • | • | • | • | • | • |
| 5289 | Gisborne (GIS) | Wellington (WLG) | 1h 15m | • | • | • | • | • | • | • |
| 5623 | Hamilton (HLZ) | Christchurch (CHC) | 1h 50m | • | • | • | • | • | • | • |
| 5527 | Hamilton (HLZ) | Wellington (WLG) | 1h 15m | • | • | • | • | • | • | • |
| 5714 | Invercargill (IVC) | Christchurch (CHC) | 1h 20m | • | • | • | • | • | • | • |
| 5777 | Napier (NPE) | Christchurch (CHC) | 1h 40m | • | • | • | • | • | • | • |
| 5885 | Napier (NPE) | Wellington (WLG) | 1h 0m | • | • | • | • | • | • | • |
| 5763 | New Plymouth (NPL) | Christchurch (CHC) | 1h 30m | • | • | • | • | • | • | • |
| 5793 | New Plymouth (NPL) | Wellington (WLG) | 0h 55m | • | • | • | • | • | • | • |
| 5845 | Nelson (NSN) | Christchurch (CHC) | 0h 55m | • | • | • | • | • | • | • |
| 5306 | Nelson (NSN) | Wellington (WLG) | 0h 40m | • | • | • | • | • | • | • |
| 5181 | Palmerston North (PMR) | Christchurch (CHC) | 1h 20m | • | • | • | • | • | • | • |
| 5785 | Rotorua (ROT) | Christchurch (CHC) | 1h 55m | • | • | • | • | • | • | • |
| 5239 | Rotorua (ROT) | Wellington (WLG) | 1h 15m | • | • | • | • | • | • | • |
| 5803 | Tauranga (TRG) | Christchurch (CHC) | 2h 0m | • | • | • | • | • | • | • |
| 5257 | Tauranga (TRG) | Wellington (WLG) | 1h 20m | • | • | • | • | • | • | • |
| 5347 | Wellington (WLG) | Christchurch (CHC) | 1h 5m | • | • | • | • | • | • | • |
| 681 | Wellington (WLG) | Dunedin (DUD) | 1h 20m | • | • | • | • | • | • | • |
| 5282 | Wellington (WLG) | Gisborne (GIS) | 1h 15m | • | • | • | • | • | • | • |
| 5820 | Wellington (WLG) | Hamilton (HLZ) | 1h 15m | • | • | • | • | • | • | • |
| 5886 | Wellington (WLG) | Napier (NPE) | 1h 0m | • | • | • | • | • | • | • |
| 5796 | Wellington (WLG) | New Plymouth (NPL) | 1h 0m | • | • | • | • | • | • | • |
| 5321 | Wellington (WLG) | Nelson (NSN) | 0h 45m | • | • | • | • | • | • | • |
| 5236 | Wellington (WLG) | Rotorua (ROT) | 1h 15m | • | • | • | • | • | • | • |
| 5258 | Wellington (WLG) | Tauranga (TRG) | 1h 15m | • | • | • | • | • | • | • |
| 607 | Wellington (WLG) | Queenstown (ZQN) | 1h 25m | • | • | • | • | • | • | • |
| 5224 | Auckland (AKL) | Whangarei (WRE) | 0h 40m | • | • | • | • | • | • | • |
| 686 | Dunedin (DUD) | Wellington (WLG) | 1h 15m | • | • | • | • | • | • | • |
| 5731 | Wellington (WLG) | Blenheim (BHE) | 0h 30m | • | • | • | • | • | • | • |
| 5225 | Whangarei (WRE) | Auckland (AKL) | 0h 40m | • | • | • | • | • | • | • |
| 5646 | Queenstown (ZQN) | Christchurch (CHC) | 1h 10m | • | • | • | • | • | • | • |
| 338 | Christchurch (CHC) | Wellington (WLG) | 1h 0m | • | • | • | • | • | • | |
| 5653 | Christchurch (CHC) | Queenstown (ZQN) | 1h 15m | • | • | • | • | • | • | |
| 5160 | Gisborne (GIS) | Auckland (AKL) | 1h 5m | • | • | • | • | • | • | |
| 5205 | Auckland (AKL) | Blenheim (BHE) | 1h 30m | • | • | • | • | • | • | |
| 691 | Auckland (AKL) | Wellington (WLG) | 1h 10m | • | • | • | • | • | • | |
| 5277 | Kerikeri (KKE) | Auckland (AKL) | 0h 45m | • | • | • | • | • | • | |
| 5199 | Wellington (WLG) | Timaru (TIU) | 1h 20m | • | • | • | • | • | • | |
| 6 | Auckland (AKL) | Los Angeles (LAX) | 12h 5m | • | • | • | • | • | • | • |
| 5 | Los Angeles (LAX) | Auckland (AKL) | 13h 0m | • | • | • | • | • | • | • |
| 608 | Queenstown (ZQN) | Wellington (WLG) | 1h 20m | • | • | • | • | • | ||
| 5834 | Christchurch (CHC) | Hokitika (HKK) | 0h 45m | • | • | • | • | • | ||
| 5831 | Hokitika (HKK) | Christchurch (CHC) | 0h 40m | • | • | • | • | • | ||
| 5030 | New Plymouth (NPL) | Auckland (AKL) | 0h 55m | • | • | • | • | • | ||
| 5134 | Tauranga (TRG) | Auckland (AKL) | 0h 40m | • | • | • | • | • | ||
| 8 | Auckland (AKL) | San Francisco (SFO) | 12h 5m | • | • | • | • | • | ||
| 7 | San Francisco (SFO) | Auckland (AKL) | 13h 0m | • | • | • | • | • | ||
| 5192 | Timaru (TIU) | Wellington (WLG) | 1h 15m | • | • | • | • | • | • | |
| 677 | Auckland (AKL) | Dunedin (DUD) | 1h 55m | • | • | • | • | • | • | |
| 5155 | Auckland (AKL) | Rotorua (ROT) | 0h 45m | • | • | • | • | • | • | • |
| 625 | Auckland (AKL) | Queenstown (ZQN) | 1h 55m | • | • | • | • | • | • | • |
| 5114 | Palmerston North (PMR) | Auckland (AKL) | 1h 15m | • | • | • | • | • | ||
| 248 | Sydney (SYD) | Wellington (WLG) | 3h 15m | • | • | • | • | • | • | • |
| 247 | Wellington (WLG) | Sydney (SYD) | 3h 45m | • | • | • | • | • | • | • |
| 536 | Christchurch (CHC) | Auckland (AKL) | 1h 25m | • | • | • | ||||
| 148 | Brisbane (BNE) | Auckland (AKL) | 3h 15m | • | • | • | • | • | • | • |
| 436 | Wellington (WLG) | Auckland (AKL) | 1h 5m | • | • | • | ||||
| 5002 | Napier (NPE) | Auckland (AKL) | 1h 10m | • | • | • | • | • | • | |
| 5021 | Auckland (AKL) | Napier (NPE) | 1h 5m | • | • | • | • | • | ||
| 147 | Auckland (AKL) | Brisbane (BNE) | 3h 55m | • | • | • | • | • | ||
| 200 | Brisbane (BNE) | Christchurch (CHC) | 3h 30m | • | • | • | • | • | ||
| 5876 | Invercargill (IVC) | Wellington (WLG) | 2h 0m | • | • | • | • | • | • | • |
| 5873 | Wellington (WLG) | Invercargill (IVC) | 2h 10m | • | • | • | • | • | • | • |
| 271 | Wellington (WLG) | Brisbane (BNE) | 4h 10m | • | • | • | • | • | ||
| 5156 | Rotorua (ROT) | Auckland (AKL) | 0h 45m | • | • | • | • | |||
| 220 | Sydney (SYD) | Christchurch (CHC) | 3h 5m | • | • | • | • | • | • | • |
| 660 | Dunedin (DUD) | Auckland (AKL) | 1h 50m | • | • | • | ||||
| 5167 | Auckland (AKL) | Gisborne (GIS) | 1h 5m | • | • | • | • | • | • | • |
| 5115 | Auckland (AKL) | Palmerston North (PMR) | 1h 15m | • | • | • | • | • | • | • |
| 284 | Auckland (AKL) | Singapore (SIN) | 10h 45m | • | • | • | • | • | • | • |
| 283 | Singapore (SIN) | Auckland (AKL) | 9h 35m | • | • | • | • | • | • | • |
| 5084 | Nelson (NSN) | Auckland (AKL) | 1h 30m | • | • | • | • | • | • | • |
| 5212 | Blenheim (BHE) | Auckland (AKL) | 1h 30m | • | • | • | • | • | • | |
| 5096 | Taupo (TUO) | Auckland (AKL) | 0h 55m | • | • | • | • | |||
| 5141 | Auckland (AKL) | Tauranga (TRG) | 0h 40m | • | • | • | • | • | • | |
| 5095 | Auckland (AKL) | Taupo (TUO) | 0h 50m | • | • | • | • | • | • | |
| 102 | Sydney (SYD) | Auckland (AKL) | 3h 15m | • | • | • | • | • | ||
| 192 | Adelaide (ADL) | Auckland (AKL) | 4h 20m | • | • | • | • | |||
| 191 | Auckland (AKL) | Adelaide (ADL) | 5h 0m | • | • | • | • | |||
| 699 | Auckland (AKL) | Invercargill (IVC) | 2h 5m | • | • | • | • | • | ||
| 5043 | Auckland (AKL) | New Plymouth (NPL) | 0h 50m | • | • | • | • | • | ||
| 696 | Invercargill (IVC) | Auckland (AKL) | 2h 0m | • | • | • | • | • | ||
| 24 | Auckland (AKL) | Vancouver (YVR) | 13h 0m | • | • | • | • | • | • | |
| 221 | Christchurch (CHC) | Sydney (SYD) | 3h 40m | • | • | • | • | • | • | • |
| 187 | Auckland (AKL) | Coolangatta (OOL) | 3h 45m | • | • | • | • | • | • | • |
| 101 | Auckland (AKL) | Sydney (SYD) | 3h 45m | • | • | • | • | • | • | • |
| 188 | Coolangatta (OOL) | Auckland (AKL) | 3h 5m | • | • | • | • | • | • | • |
| 129 | Auckland (AKL) | Melbourne (MEL) | 4h 20m | • | • | • | • | • | • | • |
| 28 | Auckland (AKL) | Houston (IAH) | 13h 45m | • | • | • | • | • | • | • |
| 29 | Houston (IAH) | Auckland (AKL) | 14h 35m | • | • | • | • | • | • | • |
| 211 | Christchurch (CHC) | Melbourne (MEL) | 4h 0m | • | • | • | • | • | • | • |
| 610 | Queenstown (ZQN) | Auckland (AKL) | 1h 50m | • | • | • | ||||
| 124 | Melbourne (MEL) | Auckland (AKL) | 3h 40m | • | • | • | • | • | • | |
| 201 | Christchurch (CHC) | Brisbane (BNE) | 4h 5m | • | • | • | • | • | • | • |
| 991 | Apia (APW) | Auckland (AKL) | 4h 15m | • | • | |||||
| 937 | Niue Island (IUE) | Auckland (AKL) | 3h 45m | • | • | |||||
| 232 | Sydney (SYD) | Queenstown (ZQN) | 3h 0m | • | • | • | • | |||
| 231 | Queenstown (ZQN) | Sydney (SYD) | 3h 20m | • | • | • | • | |||
| 272 | Brisbane (BNE) | Wellington (WLG) | 3h 30m | • | • | • | • | • | ||
| 2 | Auckland (AKL) | New York (JFK) | 16h 15m | • | • | • | ||||
| 1 | New York (JFK) | Auckland (AKL) | 17h 35m | • | • | • | ||||
| 173 | Auckland (AKL) | Perth (PER) | 7h 25m | • | • | • | • | • | • | • |
| 254 | Melbourne (MEL) | Wellington (WLG) | 3h 35m | • | • | • | • | • | • | • |
| 174 | Perth (PER) | Auckland (AKL) | 6h 25m | • | • | • | • | • | • | • |
| 253 | Wellington (WLG) | Melbourne (MEL) | 4h 5m | • | • | • | • | • | • | • |
| 216 | Melbourne (MEL) | Christchurch (CHC) | 3h 25m | • | • | • | • | • | ||
| 264 | Melbourne (MEL) | Queenstown (ZQN) | 3h 15m | • | • | • | • | |||
| 265 | Queenstown (ZQN) | Melbourne (MEL) | 3h 40m | • | • | • | • | |||
| 23 | Vancouver (YVR) | Auckland (AKL) | 13h 50m | • | • | • | • | • | • | |
| 992 | Auckland (AKL) | Apia (APW) | 3h 55m | • | ||||||
| 77 | Auckland (AKL) | Taipei City (TPE) | 11h 25m | • | • | • | ||||
| 78 | Taipei City (TPE) | Auckland (AKL) | 10h 50m | • | • | • | ||||
| 952 | Auckland (AKL) | Nadi (NAN) | 3h 15m | • | • | • | • | • | ||
| 953 | Nadi (NAN) | Auckland (AKL) | 3h 15m | • | • | • | • | • | ||
| 99 | Auckland (AKL) | Tokyo (NRT) | 11h 0m | • | • | • | • | • | • | • |
| 90 | Tokyo (NRT) | Auckland (AKL) | 10h 30m | • | • | • | • | • | • | • |
| 970 | Auckland (AKL) | Nuku‘alofa (TBU) | 2h 55m | • | • | |||||
| 971 | Nuku‘alofa (TBU) | Auckland (AKL) | 3h 5m | • | • | |||||
| 81 | Auckland (AKL) | Hong Kong (HKG) | 11h 35m | • | • | • | • | • | • | |
| 80 | Hong Kong (HKG) | Auckland (AKL) | 10h 40m | • | • | • | • | • | • | |
| 64 | Auckland (AKL) | Denpasar (DPS) | 9h 20m | • | • | • | • | • | • | |
| 65 | Denpasar (DPS) | Auckland (AKL) | 7h 40m | • | • | • | • | • | • | |
| 289 | Auckland (AKL) | Shanghai (PVG) | 12h 15m | • | • | • | • | |||
| 10 | Auckland (AKL) | Honolulu (HNL) | 8h 30m | • | • | |||||
| 9 | Honolulu (HNL) | Auckland (AKL) | 9h 0m | • | • | |||||
| 288 | Shanghai (PVG) | Auckland (AKL) | 11h 30m | • | • | • | • | • | ||
| 942 | Auckland (AKL) | Rarotonga (RAR) | 3h 55m | • | • | |||||
| 945 | Rarotonga (RAR) | Auckland (AKL) | 4h 35m | • | • | • | • | |||
| 902 | Auckland (AKL) | Papeete (PPT) | 4h 55m | • | • | |||||
| 903 | Papeete (PPT) | Auckland (AKL) | 5h 45m | • | • |
Top Air New Zealand flight routes
Top airports served by Air New Zealand
- Auckland Intl Airport (AKL)
- Wellington Airport (WLG)
- Christchurch Airport (CHC)
- Nelson Airport (NSN)
- Napier Hawkes Bay Airport (NPE)
- Queenstown Intl Airport (ZQN)
- Tauranga Airport (TRG)
- Palmerston North Airport (PMR)
- New Plymouth Airport (NPL)
- Dunedin Airport (DUD)
- Hamilton Airport (HLZ)
- Blenheim Airport (BHE)
- Sydney Kingsford Smith Airport (SYD)
- Invercargill Airport (IVC)
- Gisborne Airport (GIS)
Air New Zealand contact information
- NZIATA code
- +64 800 747 777Call
- airnewzealand.inVisit
Overview of Air New Zealand
Operating the majority of its international services out of its primary base in Auckland, Air New Zealand flies to more than 15 countries across the globe. Longer distance flights reach both North and South America, while there is also a wide range of services offered within the Asia and South Pacific region. Secondary hubs are located in Christchurch and Wellington, which help ease the load of domestic routes within New Zealand and to Australia.
Air New Zealand joined Star Alliance in 1999 and has been one of the longest-associated members. Through partnering with major carriers such as United Airlines, Lufthansa, Air Canada and Turkish Airlines, customers can benefit from more departure time options and smoother flight transfers. Additional codeshare agreements are held with Etihad Airways, Qantas, Alaska Airlines and Fiji Airways. Air New Zealand Link operates as a subsidiary of the major airline and focuses on connecting regional destinations.
If you are traveling on a long-haul transcontinental trip it is likely you will board a Boeing aircraft such as the 787 Dreamliner. For short-to-medium routes within Asia, the airline prefers Airbus planes like the A320 series. In alignment with being the national flag carrier of New Zealand, the fleet is decorated with a silver fern.
Passengers traveling in the Economy cabin can choose the standard budget-friendly fare or upgrade to either the Skycouch or Premium Economy section. Traveling in Skycouch involves booking an entire row, which can then be flattened out to make a comfortable seating or play area. Seats in Premium Economy have approximately 41 in of legroom, while Business Class passengers are treated to a memory foam mattress and guaranteed direct aisle access.
Air New Zealand information
| IATA code | NZ |
|---|---|
| Routes | 158 |
| Top route | Wellington to Auckland |
| Airports served | 50 |
| Top airport | Auckland Intl |
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